????????

[innache]

Case PP-004-456-387-602 is closed. But I did not close. How can I make the information sent by parcel, to get a refund.

[kernowlass]

@innache

No one can see that transaction i.d. or know what you are talking about, you need to contact customer services.

[innache]

 what should I do? where to go?

[kernowlass]

@innache

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".


OR

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[innache]

I can not make - I do not know English. I was informed on Facebook "  If your inquiry is urgent please try the PayPal Community: http://bit.ly/1W9lsCl or contact us here: http://bit.ly/1W9lsCl" .What a vicious circle.

Until January 7, you need to enter the tracking number sent parcels to get a refund. And I can not - the dispute is already closed.

Help me please.

[PayPal_DavidR]

Hi Innache,

Welcome to the PayPal Community. I think you may have misunderstood. If you have a specific query regarding your PayPal account it's best to reach out to us on Twitter or Facebook. You can also contact us by phone. You will find the number under the Contact tab at the bottom of your account.

-David R

[innache]

The Facebook sent me to you.I still have not received compensation in the case 

№PP-004-456-387-602.

I do not agree with the decision in the case .№ PP-004-416-885-356 .What do you mean "you provide data to monitor were invalid"?The seller received a parcel January 8 ( Check the parcel number RB330183098UA Online http://www.csuivi.courrier.laposte.fr/suivi/index )

[innache]

HELP ME!!!!!!!!! I'm tired of the same type of answers . Give a specific answer - do not send where can't help. I still have not received compensation in the case №PP-004-456-387-602. Where is the money ? I do not agree with the decision in the case .№ PP-004-416-885-356 .What do you mean "you provide data to monitor were invalid"?The seller received a parcel January 8 ( Check the parcel number RB330183098UA Online http://www.csuivi.courrier.laposte.fr/suivi/index ) .It's unheard of - Without money and without figures . I ask You to deal with my problems .

[innache]

your mother, for which you take a commission? you can solve my question? You have a conscience? ... God sees all - I have a disabled child and for me that money is important,everything in life comes back like a boomerang ...

[PayPal_Dian]

Hi Innache, 

Welcome to our community and thank you for posting. I understand that this must be very frustrating. I am very sorry but I need to inform you that I am not able to help you. We can only provide general information in here. I am afraid that I need to advise you to contact us so that we can help you resolve this. The best option would be if you could give us a call so that we can review and discuss this case.

Once again my apologies that I am not able to help you here. 

Dian