Hi MortenS,    Thanks for posting your question in our Community.  I understand that your customers need to confirm the payment twice and you would like to change that. I would advise reaching out to us here. You can log a ticket with us and we will help you with the checkout experience and inform you what options there are.    I hope this information helps.   Dian ... View more

Hi Khamskyi,    Thanks for asking your question here. I am sorry to hear that you see a white screen when you are trying to confirm your bank account. I would advise using another browser, that might help. If you still get a white screen, you can contact us so that we can help you resolve this.  If you click on the 'Help & contact' link you can get in contact with us.    Dian ... View more

Hi Charm27,    Thanks for asking your question here. There can be several reasons why you are not able to withdraw the balance. It could be due to the balance being in different currencies or part of the balance is on a 'Hold'. If you have different currencies you would need to convert them to 1 in order to withdraw the balance. When you are logged in there are 3 dots next to the balance. If you click on this you can select 'Manage Currencies'. When you click on this, you can convert a balance if needed.  If a payment is on hold this will be added to the total balance but not to the 'available' balance.   I hope this information helps.    Dian ... View more

Hi Lukickristijann,    Thank you for asking your question in our Community. I am afraid that we can only provide general information here, which will not answer your questions :(. I would advise contacting us so that we can review the account and answer your questions. If you click on the 'Help & contact' link you can email us and find our phone number.    Dian ... View more

Hi JetsEvent123,    Thank you for posting question here in our Community. I am sorry to hear that you are having troubles with receiving payments. If you have any issues with your website and the integrations, you can file a ticket here.    I hope we can help you resolve this.    Dian ... View more

Hi Lorisd5,    Thanks you for posting your question in our Community. PayPal would not take a 20% fee. Our basic fees are 3.4% and a small transaction fee. You can see what fees we charged in the payment itself. You can also click on 'Fees' at the bottom of each page to get more information about the fees that we charge.    Dian ... View more

Hey Megamont,    Thank you for posting your question in our Community. You should be able to review the pre-approved payments in the settings section:  Go to 'settings'. Select 'Payments',  then under 'Pre-approved payments', click Manage pre-approved payments. Click the agreements you want to view. I hope this information helps.    Dian ... View more

Hi gd525,    Thanks for posting your question here :). I am sorry to hear that you are not able to add the PayPal Prepaid Gift Card. I would advise having a look here for more information. In that doesnt help, I would advise contacting our customer service so we can check the card.    You can contact us through the 'Help & contact' link at the bottom of each page.   Dian ... View more

Hi Bazlakot,    Thanks for posting in our Community.  I am sorry to hear that you are not able to change the card details or add it again. I would advise to contact us so that we can review the reason why you are getting the error message. I am afraid that we are not able to answer that with general information, sorry.    You can contact us through the 'Help & contact' link at the bottom of each page. You can also contact us on Twitter @AskPayPal or Facebook.   Dian ... View more

Hi Rolex,    Thank you for posting in our Community. I am sorry to hear that the bank details are incorrect. In order to change this, you will need to remove the bank and add it again with the correct information. You can do this in the 'Wallet' section when you log in to the PayPal account :).    I hope this helps.    Dian ... View more

Hi Virgo2,    Thanks for asking your question in our Community.  When a direct debit from bank fails or is denied we will deactivate the bank in our system. We do this for security. We can activate this again for you but you would need to contact our customer service for this.    You can contact us through the 'Help & contact' link at the bottom of each page. You can also contact us on Twitter @AskPayPal or Facebook.    Dian ... View more

Hi Zhijun,    Thanks for posting in our Community.  I understand that your payment to Sephora was declined. I would advise to contact us so that we can check why this has happened. I am afraid that we are not able to resolve this with general information.    You can contact us through the 'Help & contact' link at the bottom of each page. You can also contact us on Twitter @AskPayPal or Facebook.   Dian ... View more

Hi Moonstar1,    Thanks for posting in our Community.    I think that you received a Phishing email. These emails are not from PayPal. If you still have the email please forward it to spoof@paypl.com so we can take further action on this. We can report email addresses, phone numbers and sites so that they get blocked. You can find more information in our 'Help centre' if you go to the 'Disputes and claims' page.   Dian ... View more

Hi Coragonzales.    Thanks for posting your question in our Community. When you link a new Gcash account this will remove the previous one that was linked. To change this, tap the email field and input a new PayPal email. To confirm that you're changing the linked PayPal account, the app will prompt a message, “Oops! This GCash wallet is already linked to {currently linked email}. Authorizing a new PayPal account will Unlink the existing one.    I hope this helps.    Dian ... View more

Hey GTfsdfsd,    Thanks for asking your question in our Community.  I understand that you created a new account because you were not able to access the old account anymore. Now you are not able to add your bank account to the new account.  A bank account can only be added to 1 PayPal account at the same time. As the bank is still linked to the old account you need to remove it from there first. The best option would be to close te new account that you opened. After that, you give us a call and we can help you access the old account again :).  You will have to call us but we can help you resolve this very quickly.    You can find our phone number and opening hours if you click on the 'Help & contact' link at the bottom of each page.    Dian ... View more

Hey Daliborpet,     thank you for posting in our Community.    I understand that you are not able to complete a payment. It sounds like the funding source that you are trying to use cannot be used for the transaction.  I would advise using another funding source if possible. Sometimes it can also help to contact the seller and to ask them for a payment request.    If none of these options work, you can always contact us and we would be happy to help.  You can contact us through the 'Help & contact' link at the bottom of each page.   Dian ... View more

Hey Brightsun_99,    Thank you for asking your question in the Community.  If you want to change the date of birth you would have to request us to do this. I am afraid that you are not able to do this yourself.  You can contact us if you go to the 'Help & contact' link at the bottom of each PayPal page.    Dian ... View more

Hey Skwi1,    Thanks for posting your question in our Community.  I am sorry to hear that you are not able to resolve the negative balance by card. When you are trying to add the money your self we can only offer limited options. If you give us a call we can offer you more options :).  You can find our phone number if you click on the 'Help & contact' link at the bottom of each page.    Dian ... View more

Hi Plymouth_barrac,    Thanks for asking your question. I am afraid that we only support in English here. I hope that is ok. I understand that there is an issue with a transaction. I would advise contacting us so that we can help you with this. If you click on the 'Help & contact' link at the bottom of each page you contact us so that we can help. Thanks.    Dian ... View more

Hey Zen-Indigo,    Thanks for posting your questions here. I understand that it can be frustrating that you have not received the 2 amounts in order to confirm the bank. I am afraid that I will have to ask you to contact us as we can only help here with general information. If you contact us we can resend the 2 amounts manually.  If you click on the 'Help & contact' link at the bottom of each page you can either e-mail or call us so that we can help you.   Dian ... View more

Hi Bethdransfield,    Thanks for asking your questions. I am sorry to hear about this situation. I would advise contacting us so that we can help you with this. We can only provide general information here and I am afraid that this will not help you.    Please click on the 'Help & contact' link at the bottom of each page so we can help you resolve this. Thanks.    Dian ... View more

Hey Roastbeef,   Thanks for asking your question and welcome.  You are right. If a buyer wants to use PayPal Credit this would be an option that would be offered. This is not an option that you as a seller can activate. If the buyer is not being offered to pay with PayPal credit it means that the payment is not eligible for PayPal credit.    I hope this information helps.    Dian ... View more

Hey BurakTRbg ,    Thanks for asking your question in our Community.  I Understand that you are not able to claim a payment. In order to claim a payment, you need to confirm the email address. You can do this in your settings.  If the email address is already confirmed I would advise checking in which currency the payment is sent. You might need to add the currency to your balance before you can claim it.    I hope this information helps to claim the payment.    Dian ... View more

Hey Filiz,    Thanks for posting your questions here.  I am afraid we can only help here with general information. In order to answer your question, we would need to review the account. I would advise contacting us so that we can help you resolve this.  You can contact us through the 'Help & Contact' link at the bottom of each page.    Dian     ... View more

Hey KushalKathuria,   Thanks for posting your question and welcome.  When you open an account we can ask for information to lift the receiving limit before, during or after you have received payments. If you have not received any payments yet it means that you received a warning. This means you can still fully use the account, The only thing you are not able to do is close it.  We just need to verify our customers. I woudl advise providing the requested information so we can lift the limit before you receive payments.    Dian ... View more

Hey Cjw5177,    Thanks for asking your question here in our Community. I understand that you made a payment by eCheck bit that this is still processing even though the money has already been taken from your bank. Depending on the country it can take up to 10 business days for a payment to be completed by eCheck. If the first payment by eCheck was declined we would not try to take the payment again unless the account would be negative. You can check your transaction history to check the payments.    I hope this information was helpful.    Dian ... View more

Hey Pollyj,   Welcome to our Community and thanks for asking your question here.  In order to be able to refund a buyer, you would need to have enough money on your PayPal balance. If the balance is not sufficient for the refund you can get an error code. If you have enough balance and still get an error code I would advise reaching out to us so that we can refund the payment for you if necessary. You can contact us through the 'Help & contact' link at the bottom of each page.    Dian ... View more

Hi Jmciverc16,    Thanks for asking your question in our Community and welcome.  I can understand that it is frustrating to wait. If a payment is cancelled we will send the money back to the funding source. If it has been paid with a card it can take up to 30 days but in most cases, it will be refunded within 7. If you paid by bank, it can take between 5 and 7 business days. I hope you have received the money in the meantime but if not it will be with you soon. Sorry for any inconvenience this has caused.    I hope this information helps.    Dian ... View more

Hi Jamesc8576,    Thank you for asking your question in the community. I understand that a buyer wants to change the address but the item is already on its way. If you have send the item to the address that we gave you, you have done the right thing. In order to be protected for seller protection, you need to ship the item to the address we give.    If you are still able to get the parcel back that is, of course, an option as well. This solution would have to be an agreement between you and the buyer.    I hope this information helps.    Dian ... View more