PayPal_Dian

Hi @Hmb0319,    Thank you for posting in our Community.  I understand that you ideally want to merge the 2 accounts into 1. Even though we are not able to merge them, you can remove any financials from 1 oft he accounts. If you close the account after that, you can add any information that was on the second account to your first account. This includes emails, financials and phone numbers :).    I hope this information helps.    Dian ... View more

Hi @Jocope44,    Thank for asking your question in our Community.  I understand that you are not able to receive a payment from a buyer. There can be several reasons why a buyer is not able to complete a payment. It can be due to the seller, but also due to the buyer.  If you have received payments before without any issues I would advise asking the buyer to contact us.  If there are any issues in your account ypou can contact us. This way we can help you receive the payment.    You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter @ask_PayPal  and Facebook.   Dian ... View more

Hey @x4163,    Thanks for asking your question in our Community.  When you add your bank, you need to confirm this with a 4 digit code or with 2 small amounts that are added to your PayPal balance. The bank will not become aut0omatically verified.  The 'Checking' that you mention is a deposit account held at a financial institution that allows withdrawals and deposits. It can also say 'savings' for example.    I hope this information helps.      Dian ... View more

Hi Indymomx2,    Thanks for asking your question in our Community.  Yes, you can store extra addresses. This way you can choose which address you want to have the items shipped too.  The next link will explain how you can add another address :).    I hope this information helps.    Dian ... View more

Hi @Gabe77,    Thanks for asking your question in our Community.  I am sorry to see that you did not receive a response yet.  If the card itself has been compromised you will need to contact your bank. They will need to block the card and refund the money to you.  You will also need a replacement card. You do not have to contact PayPal as the card itself was compromised. We will sort this out with the bank.    I hope this information helps.    Dian  ... View more

Hey @Ljb47,    Thank you for posting your question here in our Community.   I understand that you want to turn off the 'One Touch'.  This link will explain how you can do this :).    I hope this information helps.    Dian  ... View more

Hey @leon2007x,    Thanks for asking your question in our Community :).    I understand that your friend is not able to verify the account. I am afraid that I won’t be able to help you here due to security. He would need to call us so that we can help him resolve this. You can contact us if you click one the 'Help & contact' link at the bottom of each page. This will show the phone number and opening times.    Sorry that we cannot help you further here.    Dian ... View more

Hi @DuoLife,    Thanks for asking your question in our Community.  If you are not able to add your bank I would advise calling us so we can review this and help you.  There can be several reasons why you get this message but in order to see what is happening we need to review the account.    You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter @ask_PayPal and Facebook.   Dian ... View more

Hey @_Nikolas_,    Thank you for asking your question in our Community.  If the seller wants to refund a payment they can do this through their PayPal account. The money will automatically be refunded to the Funding source that was used for the payment. If the seller has any trouble with this please ask them to contact us so we can help him with that.    Dian ... View more

Hey @Saulytes,    Thanks for posting your question in our community and welcome.  When an order is placed we will put a reserve on the amount as soon as the order is canceled the reserve will be released as well. Depending on the card issuer it can take up to 30 days to release the balance back. In most cases, it will only take up to 7 days. If the order is not cancelled I would advise contacting the seller in order to have the money released.    I hope this helps.    Dian ... View more

Hey @Sisterpie,    Thank you for posting your question here. I think that PayPal Here would be very useful for your business. You can have a look here for more information.    I  hope this information helps.    Dian ... View more

Hey @Ryanb1372,    Thanks for asking your question in our community. and welcome :).  I understand that you are not able to link PayPal to your Facebook. In order to set up Pre-approved payments, you need to be able to send direct payments. We can only guarantee these if there is a credit card added to the PayPal account. If you don't have a creditcard it can help to have a PayPal balance. Sometimes this will allow you to link PayPal and Facebook. If there is a card added make sure that there is a balance on the card, or else the pre-approved payment can be denied as well.    I hope these tips help.     Dian ... View more

Hey @Manrzli,    Thanks for posting in our Community.  I am afraid that I am not able to answer your question as I don't fully understand it. Are you trying to add a card or have you already added a card and are you not able to use this when you make a payment? Can you please provide more information so we can help you with this? Thanks.    Dian    ... View more

Hey @MADDBeardCo,    Thanks for asking your question in our community.  Yes, we still offer PayPal Here in Jersey, Channel Island :).  You can find the amended PayPal Here™ Agreement below the version of that agreement currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages. This product is available only to residents of the UK (and, as PayPal may allow, residents of Jersey, Guernsey, Isle of Man and/or Gibraltar).   Dian  ... View more

Hi @Koenraad_a,    Thanks for asking your question here and welcome.  I am sorry to hear that you are not able to pay with your PayPal balance.  Here are the most common reasons why payments cannot be completed:  -There is no funding source linked. It is better to have a verified account by linking and confirming a bank or card.  -The balance is not sufficient fort he payment. If you make a payment in another currency we would charge a conversion fee. Sometimes this causes the balance to a bit too low to complete the payment.    I hope that this information helps to complete the payment.    Dian  ... View more

Hi @Gem1979,    Thanks for asking your question in our community and welcome.  If your account is fully set up for receiving payments you should receive the payments straight away. In some cases, a payment can be sent by eCheck. When this happens we will email you to inform you about this. We always advise not to send any items until you have received the money on your PayPal balance.    I hope this information helps.    Dian ... View more

Hi @CautiousTim,    Thanks for asking your question in our Community.  This email is not from PayPal. We do not send out these kinds of emails.  Have look in the next link on how you can recognize emails from PayPal.   I hope this information helps. ... View more

Hey @Mike102971465,    Thank for asking your question in our Community.  There can be several reasons why you woudl not be able to close the account. An account cannot be closed if there are any open cases in the 'Resolution centre' or if there are any payments pending. Ther are a few more exceptions. I am afraid that we would need to review the account before we can see why you get an error message. You will have to contact us so we can help you resolve this.  You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.   Dian  ... View more

Hi @Nefeli88   Thanks for asking your question here.  When we verify the bank we will deposit 2 small amounts in your bank account. We do not take these but we add them you can see it as a very small welcome gift :). You can use these to confirm the bank account. The next link will explain how you can do this.    Dian  ... View more

Hi @007darkknight,    Thanks for asking your question here. If you are not able to verify the PayPal account online or through the phone number you would need to call us so that we can help you. Due to safety, we are not able to do this any other way. Please go to the 'Help & contact' link at the bottom of each page to find our contact number and opening hours.    Dian  ... View more

Hi @amdellaway,    Thanks for asking your question in our Community. If a customer has used a guest payment the money should indeed be refunded to her card.  If the money has been refunded to a PayPal balance the customer can contact us as we can send the money back to the card again.    As you have refunded the payment you have done everything correct. Please advise the customer to contact us so we can help them, Thanks.    Dian  ... View more

Hi @preciousjoyb,    Thanks for asking your question here.  I understand that you are not able to close the USD currency. Can you try to use a different browser or use the app if you use a browser before? If this does not help please contact us and we will be able close it for you :).    You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.   Dian ... View more

Hey @Aldenflorio,    Thanks for asking your question here.  If the payment from the buyer shows as received and as completed I would advise shipping the item. You can check in the 'Recent Activity' what happened to the balance. Sometimes the processing time can have an impact on the balance.  I hope you can find all the information in the 'Activity'. If not please contact us and we will help.  You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.   Dian ... View more

Hi @jayboud420386,    Thanks for asking your question here in our community.  I am sorry to hear that you have not been able to send money to your daughters PayPal account. Please provide us with a bit more information so we can help.    Thanks.    Dian  ... View more

Hi Tashara15,    Thanks for asking your question here. I am afraid that we will only provide you with the shipping address. From our perspective, there is no need to receive the billing address. In order to be covered under the seller protection, the items need to be shipped to the address that we provide in the transaction details and in the payment confirmation email. It makes no difference if this is different from the billing address.  You can find more information on the seller protection here.      Dian ... View more

Hi @anha86,    Thanks for asking your question here. I am sorry to hear that you are not able to add another bank account,  The most common reason why you would get this notification is when a bank has been deactivated. This would mean that you have been able to add the bank in the past.  In order to resolve this, you would need to contact us so that we can help to activate the bank again and you can add it :).    You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.    Dian. ... View more

Hi @pug-gti-spares,    Welcome to our community and thanks for asking your question here.  I understand that you are not able to complete payments. In order to review this, you will have to contact us. I am afraid that general information will not help you, sorry.    You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.   Dian  ... View more

Hi @ArtisanResaw,    Thank you for asking your question in our community.  There is no subscription for receiving reports. You can download these in your PayPal account. You can select the timeframe and choose the options fo how you want to download these. The next link might help.    Dian   ... View more

HI @Dfaria503,    Thank you for asking your question in our community and welcome.  I understand that you are not able to access the PayPal account after you restarted the phone. If youra not able to log in you would need to call us so we can help you resolve this. Due to security, we can only resolve this over the phone. You can find our phone number and opening times if you click one the 'Help & contact' link at the bottom of each page.   Dian  ... View more