Hi @Areli39,    Thanks for posting your question in our Community.  When you receive a refund, the money should be automatically refunded to the funding source. If a card was user it can take up to 30 days. If a bank was used it can take up to 7 business days. Before we would indeed add the money to your PayPal balance but we have changed this recently :).    I hope this information helps.    Dian ... View more

Hi @davefcolby123,    Thanks for asking your question in our Community and welcome.  I understand that you were approved for PayPal Credit but you were not able to use it as a funding source. I am afraid that PayPal credit cannot be used with all the sellers. We will only show it as a funding source when it is available.    So you are not doing anything wrong :).    Dian   ... View more

Hi YWN,    Thanks for asking your question in our Community.  I understand that you want to confirm the card and need a code. The code will only show on your card statement. This can be online or on the one you receive by post. The next link will give you more information.    I hope this helps.    Dian ... View more

Hi EdgarCadar991,    Thanks for posting your question here.    I understand That you are not able to add the card after you removed it earlier.  I would advise clearing the cache and cookies and to use a browser.  This should help to add the card. If you still get the same error message you would have to contact us in order to resolve this.    You can contact us through the 'Help & contact' link at the bottom of each page.    Dian ... View more

Hi Xhesilleshi,    Thanks for asking your question in our Community.  It sounds like you have set up the PayPal account correct but that the email address is not confirmed yet. In order to receive payments, you would need to confirm the email address in your PayPal account. The next link will explain how you can do this.    I hope this helps :).    Dian ... View more

Hi JakubG19,    Thanks for asking your question here and welcome.  You can find all of this information on our PayPal Credit site. It also has an FAQ page which answers most questions :).    I hope this information is helpful.    Dian ... View more

Hi Bluepony,    Thanks for asking your question in our Community.    You do not need to own a business in order to sign up for a PayPal business account. It is very important that you select the right kind of Business. When you sign up for a business account make sure to select 'Sole trader' or 'Individual'. This way you will let us know that you do not have a business.    I hope this information helps.    Dian ... View more

Hi JohnHeard,    Thanks for asking your question here.  I see that Sharpiemarker has already tried to help.  I think that the help desk might have misunderstood the issue, If you do not see the Payment in your PayPal balance it means that you did not receive the payment.   If you are sure that the buyer sent it to the correct email address I would advise contacting us so we can help you review this.    If you go to the 'Help & contact' us link at the bottom of each page you can find our contact details.    Dian ... View more

Hi @JAMESSTPHHENSON,    Thanks for asking your PayPal Credit question here.  I a,m afraid that you will have to contact our PayPal Credit team to get this sorted. If you go to the contact link after logging in to your PayPal Credit account, you can find our contact number.   Dian   ... View more

HI WR12,    Thank you for asking your question and welcome to our Community.  I am sorry to hear that this button is not showing. I would advise contacting us here so we can help you resolve this :).    Dian ... View more

Hi MyLovi,    Thank you for asking your question on our Community and welcome :).  I am sorry to hear that the Tax is not calculated on the full balance. I would advise to contact us on here so that we can help you resolve this.    Dian ... View more

Hi Mehmed2000,    Thank you for posting your question here.  There can be several reasons why the balance cannot be used. If the balance would not be sufficient for the payments due to currency conversion for example, we would ask for a card in order to receive the missing amount.  If you keep getting the same message you would need to contact us so that we can review this for you.    You can contact us through the 'Help & Contact' us page.    Dian ... View more

Hi Helen_S,    Thanks for posting your question in our Community :).  You would have to contact the seller in order to get a VAT invoice. If you go to the payment it will show you the email address of the seller. You can use that if there is no contact information on the seller's website.    I hope this helps.    Dian ... View more

Hi Digital2112,    Thanks for posting your question in our Community and welcome.    Google Play will only accept 'Direct Payments'. If you only have a bank added, we are not able to guarantee 'Direct Payments'. If you add a card or make sure that your PayPal balance is sufficient the payment should go through.    I hope this information helps.    Dian   ... View more

Hi Olga080584,     Thanks for asking your question in our Community.    I am sorry to hear that the buyer has opened a claim. In this case, it would be best to let us know that you did not send the shoes that the buyer is showing. If you would still have a receipt or something like that you can add this to the case as well. The most important thing is to contact us so that we are aware of the situation and investigate this further.     You can contact us through the 'Help & contact' link.    Dian ... View more

Heym Rayray9513,    Thanks for asking your question in our Community.  Payments from Google are sent via PayPal to the email address you log in with when signing up for Google Rewards. If you already have a PayPal account, you can sign in to the Google Rewards with an email address that is linked to your PayPal account.   I hope this helps t answer your question.    Dian ... View more

Hi Apple19.    Thanks for asking your question in our Community. We would call this kind of business 'Drop Shipment'. This means that you receive the payments, forward this on to the supplier and they send it to your customers. I am afraid that you would need to manually send part of the payments to the sellers.  We do have the 'Adaptive Payments' option but this is only for selected partners. You can find more information here.    We would also advise making sure there is sufficient balance on the PayPal account. If any of the buyers file a claim you would be held liable as you are the seller.  You will just pay the normal fee that you would pay for any payment you receive.   I hope this information helps.    Dian ... View more

Hi Rabiyatul88,    Thanks for asking your question in our Community.  If your PayPal account has a negative balance you will not be able to remove the bank account. The negative balance would have to be resolved first. I hope this information helps.    -Dian ... View more

Hi Zungtran,    Thanks for posting your question in our Community.  I am sorry to hear that another user has used your email address. In most cases, this happens due to a spelling or Typo :(. I would advise to contact us so that we can help you.     You can contact us through the 'Help & contact' link at the bottom of each page.    -Dian ... View more

Hi Kodote,   Thank you for asking your question in our Community. I understand that you want to link your PayPal with M-PESA. The next link will explain how you can do this :).    I hope it helps.    Dian ... View more

Hi Amitevm,    Thanks for asking your question in our Community and welcome.  When you change email addresses it is better to just add the new email address to the PayPal account. This way you can continue to receive payments on 1 PayPal account through several email addresses.  If you want to open a new PayPal account you would need to set up new recurring payments with those customers.     I hope this information helps.    Dian ... View more

Hi S-Jay84,    Thanks for posting in the Community and welcome.  I understand you have a question about a refund. PayPal will refund the transaction back to the card or bank which was used when making the payment.  With a card, it can take up to 30 days and with a bank up to 10 business days. If any of the details have changed, I would advise contacting your bank. They can process this further to the correct active account :).    I hope this information helps.    -Dian ... View more

Hi CNB93,    Welcome to the Community and thank you for posting.  I understand that we are asking you for business documents even though you do not have a business. The kind of PayPal account doesn't really matter. You can still have a business account even if you do not have a business. If you go into your 'Settings' option you can change the 'Business type' to 'Individual' or 'Sole Trader'.  This way you are letting us know that you do not have a business. And we should not ask for any business documents.    I hope this information helps.    -Dian ... View more

Hi Msppanel,    Thanks for posting your question here and welcome. I understand that you want to convert some of USD balance to INR in order to recover the negative balance. The next link will explain how you can do this.    I hope this helps to resolve this.    -Dian ... View more

Hi DhelB,    Thanks for posting your question here and welcome. I understand that you want to send cash money to another PayPal account. I am sorry to inform you that this is not possible. You can only send money from your own PayPal account to other persons PayPal account. You will need to add the money to your own PayPal account and then sent it on. I would advise contacting Encash to see how you can get the money back.    I hope this information helps.    Dian ... View more

Hi Rhuenger,    Thank you for posting in our Community and welcome :).  I understand that you accidentally added an incorrect bank number and you are worried that we will use this for the 'PayPal credit'. If the bank is not Confirmed we will not be able to use this for direct debits, so there is nothing to be worried about. I would advise adding your personal bank account and to remove the incorrect one and this should resolve it.    I hope this information helps.    Dian   ... View more

Hi AmosLifeA,    Thank you for posting in our Community and welcome :).  I am sorry to hear that a payment was sent to an email address that you no longer have. If you don't have access to the email address it would be best to ask the sender to cancel the payments from their end and to let them send a new payment to the correct email address.     If you did have a PayPal account on the email address and the payment has been received on that email address.  It would be best to call us so we can help you resolve this. If you go to the 'Help & contact' link at the bottom of each page you can find our phone number and opening times.    Dian ... View more

  Hi Mac7580,    I understand that you sent a payment to an email address that doesn't have a PayPal account. As Sharpiemarker said, the money will be returned to you after 30 days automatically. I just wanted to add that if the payment shows as 'Unclaimed' you will also have the option to cancel it. You can do this in the 'Transaction details'.    I hope this helps.    Dian ... View more

Hi Dylan62910 and Jakesmummy,    Thank you both for posting in our Community. I can understand the frustration when you haven't received the withdrawal yet. A withdrawal from PayPal to your bank can take from 2 hours up to 72 hours. As soon as the withdrawal shows completed, it means we are transferring the money to your bank.    Dian   ... View more