PayPal_Dian

Hey Myshka1,    Thanks for asking your question in our community and welcome.  If a payment is completed you will see the transactions in your 'Activity' and the money will be added to your PayPal balance. If you do not see any payments or PayPal balance it means that you have not received payments. I would advise reaching out to the sender to see if they have the correct PayPal email address.    Dian ... View more

Hi MaricMarfil,    Thank you for taking the time to ask your question here.  I understand that you want to know how to verify the account by bank. When you add the bank we will send a code or 2 small deposits to your bank. Within 3 business days, you can find these. You can use these to confirm your bank.  Please keep in mind that not all countries can confirm the bank account. You can find more information if you click on the 'Help' link at the bottom of each page.    I hope this information helps.    Dian   ... View more

Hi Lilithbaby94,    Thanks for posting your question in our Community and welcome :).  Not all cards are compatible with PayPal. I understand that you are trying to add a prepaid card. When you add the card there has to be a balance on the card so we can verify the details. If the cards is still denied it would mean that you are not ale to use this card, sorry!   Dian   ... View more

Hi Tgrip,    Thank you for posting your question in our Community.  When an account is used without the owner's permission you can report this to us and we will review and investigate this further. You can report this in your 'Resolution Centre'. We are not able to gove any information about our investigation but we will take action if needed against the person who had access to the account.  Due to privacy laws, we are not able to provide any more information, sorry.    Dian ... View more

Hi Findcount,    Thanks for asking your question and welcome.  I understand that you have questions about fees. If you make a payment in another currency we will deduct fees. You can find information on that here.    I hope this helps to answer your question :).   Dian ... View more

Hi Alexlautaru,     Thanks for posting your question in our Community.  I understand that it is frustrating when you are not able to complete a payment.  When you get this notification, it means that either the card details that we have on PayPal are not up to date or that the card issuer is denying the payment. You can check the Card details in your 'Wallet' section. If they are all correct and up to date you would have to contact your card issuer.    I hope you get this resolved soon.    Dian ... View more

Hi Theglack,    Thanks for posting your question in our Community. I understand that you have a question about fees. When you sent a payment o your self you can send this as a personal payment. This way you will not pay any seller fees.  From the inforation you have given us it sounds like the payments were sent as a payment for goods.    This way you would pay the base fee and cross border fees. You can find more about these here.   Dian   ... View more

Hi Terrijenks63,    Thanks for asking your question here.  I understand that you have an unclaimed payment in your PayPal account. You will have to claim this is in order to have access to the amount. You can find more information on how to claim it here.    I hope this information helps.    Dian ... View more

Hey Letters_numbers,    Thank you for posting in our Community.  I understand you have questions about the currency. If you have a USD card but a UK PayPal account, for example, you would need to contact us so that we can change the Currency that is linked to your card.  When you add the card your local currency would be selected. This means that we will charge the card in that currency. If the card has a different currency we can manually adjust this for you. this way your card would be charged in that currency.    You can contact us if you click one the 'Help & contact' link at the bottom of each page.   Dian     ... View more

Hey Salmin,    Thanks for posting your question in our Community.  I am afraid that not all countries can receive payments. In Tanzania our service can only be used for sending payments, sorry!   Dian       ... View more

Hi Leanne110,    Thanks for asking your question here. Your email address is like the account number that you need in order to access it. We are not able to help you if you do not know which email address you used, sorry. I would advise to check your email and to call us so we can help you find the account. Sometimes we can give the domain names, this might help you to resolve this :).    You can contact us if you click one the 'Help & contact; link at the bottom of each page.    Dian     ... View more

Hi Chanimation,    Thanks for asking your question in our Community.  I am very sorry to hear that you did not receive the ticket.  If you sent the payment as a payment for goods you can open a dispute for this by following the steps listed here: https://www.paypal.com/us/smarthelp/article/FAQ1344 . If the payment was sent as a personal payment there is nothing we can do to get the money back, sorry! I would still advise to contact us by email to inform us about the seller. This way we can check if this happens more often and if needed take action against them.  You can contact us if you click one the 'Help & contact; link at the bottom of each page.   Dian ... View more

Hi Ken54,    Thanks for posting your question here and welcome :).  When a payment is made it will always show in the PayPal account from the receiver. If the money is not added to your PayPal balance you should not send the item.  In order to receive payments, your email address needs to be confirmed on the PayPal account. If you have not done that you would need to do that first.  The important rule to protect yourself from fraud is: If there is no money on your Paypal balance you should not send the item.    I hope this information helps.    Dian ... View more

Hi Della30,    Thanks for asking your question in our Community.  When you make a withdrawal you will not be able to cancel it. Depending on when the withdrawal is processed we might still be able to cancel it. You would need to contact us within a few hours after the withdrawal is made.  I cannot guarantee that we can cancel it but we can always have a look for you :).    You can contact us if you click one the 'Help & contact; link at the bottom of each page.   Dian ... View more

Hi Kenmariga,    Thanks for posting your question here and welcome.  In most cases, the balance will become available after 180 days. Sometimes we might need to receive a copy of ID first. I would advise asking your sister to call us so that we can review this for her.    She can contact us by clicking one the 'Help & contact; link at the bottom of each page.    Dian     ... View more

Hey DanSpects,    Thanks for posting your question here in our Community.  I understand that you withdrew money to an inactive bank account.   When a withdrawal is made the bank still needs to accept this. If the bank denies the money it will be added back to the PayPal balance. If the bank accepts the withdrawal you would need to contact us so we can file a trace for you. If needed we can file a request with the bank to refund that money to us.    I would advise contacting us so we can review the withdrawal for you and help you resolve this.  You can contact us if you click one the 'Help & contact; link at the bottom of each page.    Dian ... View more

Hey BobLivermore,    Thanks for posting your question in our Community.  When you log in you will see your 'Recent Activity'. This will not show all of your activity. If you click on the word 'Activity' it will bring you to a section where you can fill in the dates and see all your transactions. You can use the filter and download the history here as well if you want.     I hope this information helps.    Dian ... View more

Hey ADoyle98,    Thanks for posting your question in our Comunity.  If you are having issues with completing a payment you will have to contact us. We would need to review the account to see why the payment is not going through.    You can contact us through the 'Help & contact' link at the bottom of each page.    Dian ... View more

Hi Powotato,    Thanks for posting your question in our Community.  I understand that the seller was not willing to ship the item until they had access to the balance. You opened a claim and the seller asked you to close this in order to refund the money.  If you close the case you are letting us know that you found a solution with the seller. You can only open 1 case per transaction. When a case is closed by the buyer, we are not able to reopen this. A seller will always have the option to refund a payment. If a case is open it will also be closed automatically when the refund is completed. In order to keep the buyer protection, we would always advise keeping the claim open.  At this point, you can only try to contact the seller for a solution, sorry.    Dian ... View more

Hi Nadereltantawy,   Thanks for posting your question here and welcome. I am sorry to hear that you are having troubles with the API checkout. Please have a look at this site. If needed you can also contact us here so we can review why this is happening.    I hope this information helps.    Dian ... View more

Hey BenjaminNash,    Thanks for posting your question in our Community forum and welcome :).  I am sorry to hear that you are not able to use the Debit card as a Funding source.  Can you check if all the card details are still up to date? You can check this in our 'Wallet' section.  Sometimes our system will deny the funding source that is linked to the account. You can also add money to your PayPal account and try the payment again when the Payal-balance is sufficient. This can help as well to complete the payment.    I hope this information helps.    Dian ... View more

Hey Katrilotta,    Thanks for posting your question ion our Community. I am sorry to hear that you did not receive a full refund.  When an account from a seller is blocked it means that they are not able to withdraw the balance. However, there is no guarantee that the balance is sufficient for all the refunds.  If you did not receive a full refund you can open a dispute for the remaining amount. This link will explain how you can open a dispute.    I hope this helps.    Dian ... View more

Hey SamedaK,    Thanks for posting your question in our Community.  It sounds like there might be an integration issue. I would advise having a look at the next site.  You can also contact us here so we can troubleshoot this further for you.    I hope this helps.    Dian ... View more

Hey Jeff818,    Thanks for posting your question in our Community.  I am sorry to hear that you are not able to use Paypal credit. Have a look in this link to see if this helps.  If this does not have the correct information for you, please contact our PayPal credit team and we will be happy to help.    Dian ... View more

Hi Ovontimamun,    Welcome to our Community.    I understand that you did not receive the money that you expected. If you can explain the situation a bit more we might be able to help :).    Thanks.   Dian ... View more

Hey Victoria432fg,    Thanks for posting your question here in our Community.  I am sorry to hear that you are not able to access the balance. We would send you an email if we are able to release the balance. If you received the email but are still not able to withdraw the balance I would advise calling us so we can help you. Sometimes we need to make a few adjustments :).    You can find our contact details through the 'GHelp & contact' link at the bottom of each page.    Dian ... View more

Hi Dawnwilder,    Thanks for posting your question in our Community and welcome :).  In order to receive Micropayments, you need to request us to activate this. As soon as we have reviewed your request we will update you by email. You can find more information here.   You can also check in your 'Message centre' if you received any emails from us.    I hope this information helps.   Dian ... View more

Hi JakeJones,    Thanks for asking your question in our Community. In most cases, it can take up a bit of time before the system has changed and checked the change in the account. If the account is still limited I would advise calling us so we can review this further for you.   You can contact us through the 'Help & contact' link at the bottom of each page.    Dian ... View more

Hi @Areli39,    Thanks for posting your question in our Community.  When you receive a refund, the money should be automatically refunded to the funding source. If a card was user it can take up to 30 days. If a bank was used it can take up to 7 business days. Before we would indeed add the money to your PayPal balance but we have changed this recently :).    I hope this information helps.    Dian ... View more