PayPal_Dian

PayPal_Dian · ‎Nov-28-2019

Hey @chrishfresodfjo Thanks for asking your question in our Community and welcome. I understand you want to know more about the PayPal Here fees. If you scroll down in the next link, it will show the fees that are applicable. There is more information there, in case you need it. I hope this information helps :). Dian

PayPal_Dian · ‎Nov-28-2019

Hi @MrIncredible12, Thanks for asking your question in our Community and welcome. When you make payments with PayPal our name will be on the credit card statement. Sometimes there can be a partial name of the seller in the reference number but the main name you will see is PayPal. I hope this information helps. Dian

PayPal_Dian · ‎Nov-28-2019

Hey @makram786, Thanks for asking your question in our Community and welcome. I am afraid that there is no direct contact number. You can use the information in the next link. I hope this helps. Dian

PayPal_Dian · ‎Nov-28-2019

Hey @Matthew929, Thanks for asking your question in our Community and welcome. I understand that you paid for a TV but have not received it and the seller is no longer responding. If you no longer trust the seller or the situation you can open a dispute. We always advise not to close the dispute until it is fully resolved. If you and the seller are not able to find a solution together you can upgrade the dispute to a claim and PayPal will review the case. I hope this information helps. Dian

PayPal_Dian · ‎Nov-28-2019

Hey @kaytaheri, Thanks for asking your question in our Community and welcome. I am sorry to hear that you received only 1 item back instead of 2. In cases like this, the best option is to 'Appeal' the case after it is closed and to provide all the evidence when you file the appeal. You can do this within 10 days after the claim is closed. If you do not see the option to appeal the case or if the 10 days have passed I would advise contacting us so we can help you with this. You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook. Dian

PayPal_Dian · ‎Nov-28-2019

Hey @babaD, Thanks for asking your question in our Community and welcome :). I am not sure what kind of payments through card you want to accept, but I would advise having a look here. This will provide all the checkout options we have and ways to pay. I hope this information helps. Dian

PayPal_Dian · ‎Nov-28-2019

Hi @Mnet, Thanks for asking your question in our Community and welcome. I understand that you voided an order by mistake. One an order is voided it cannot be accepted anymore, the buyer will have to place a new order. I would advise contacting the buyer and ask them to place a new order. I hope this information helps. Dian

PayPal_Dian · ‎Nov-28-2019

Hey @Algohil, Thanks for asking your question in our Community and welcome. In order to send money from India, you would need to add a debit or credit card. I am afraid that you are not able to use a bank account or PayPal balance as a funding source. Have look here for more information on what cards we accept. I hope this information helps. Dian

PayPal_Dian · ‎Nov-28-2019

Hi @Ris6, Thanks for asking your question in our Community and welcome. I understand that you want to receive Guest payments. I am afraid that there are several reasons why guest payments would not be available. There is less seller and buyer protection when it comes to Guess payments and in general, they are less safe. It can be that the buyer already has used this option to many times and in order to make another payment, they need to open an account. The guest checkout option is not available in all countries. Our security system can deny the payment. If you are in a country that supports Guest payments you also need to make sure that the Settings are correct. I hope this information helps. Dian

PayPal_Dian · ‎Nov-28-2019

Hi @yogen70, Thanks for asking your question in our community and welcome. If you want to change anything on your site in regards to the way your customers pay I would advise looking here. It will show you all the options that are available and it has information on how you can change buttons. I hope this information is useful. Dian

PayPal_Dian · ‎Nov-28-2019

Hey @TshepoL, Thanks for asking your question in our Community. I understand that you are not able to verify the account. I am afraid that there is no workaround for this. In order to resolve this, you will need to call us. You can find our phone number if got to the 'Help & contact ' link at the bottom of each page. You can choose to 'Call us as a guest' and the phone number and opening hours will be visible. I hope this information helps. Dian

PayPal_Dian · ‎Nov-28-2019

Hi @MtMakary, Thanks for asking your question here. You should be able to receive payments in Egypt. In order to receive payments the account would need to be verified and 'Autosweep' needs to be enabled. I would advise contacting us again so that we can check the account for you. If you are able to receive payments from other people the issue might be on the sender's side. You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook. Dian

PayPal_Dian · ‎Nov-28-2019

Hey @Amythyst-D-, Thanks for asking your question in our Community. If you are eligible for the 10 USD voucher you will be notified and the voucher will be provided to you on or before January 31st :). I hope this information helps. Dian

PayPal_Dian · ‎Nov-21-2019

Hey @ leoventosa, Thanks for asking your question in our Community and welcome. I understand that you withdrew money to your ban but have not received this. You later found out that the name on your PayPal account and bank does not match. Inmost cases the money will still be added to your bank account, Even if the name is not a full match. As long as the bank accepts the withdrawal it should be fine. I would advise to make sure the name is the same for the next time. If the bank denies the withdrawal the funds will be added back to your PayPal balance. This can take a few days as well. We would advise waiting for 2 weeks, and to contact us if the withdrawal has not been added to your bank or PayPal balance after 2 weeks. I hope you have received the withdrawal in the meantime. Dian

PayPal_Dian · ‎Nov-21-2019

Hey @KkLpz, Thanks for asking your question in our Community. I understand that your invoice is still 'Pending'. This status meas that the buyer has not responded yet to the invoice. As soon as the buyer accepts and pays the invoice the status will change. We would advise waiting with delivering the item or service until the payment is completed. If the buyer has any issue with PayPal they can contact us and we will help them resolve this. I hope this information helps. Dian

PayPal_Dian · ‎Nov-21-2019

Hey @MikeSale, Thanks for asking your question in our Community and welcome. When you receive a payment the money should be visible on your account straight away. If there is no balance on the account you should not sent the item. In some countries we would advise customer to open a business account in order to receive payments. The next link will show what options we have available in each country. I hope this information will help. Dian

PayPal_Dian · ‎Nov-21-2019

Hey @ fmerie2001, Thanks for asking your question in our Community. I understand tat you want to verify the account. Depending on your country there are different ways of verifying the account. You can do this with card or bank. I hope this information helps. Dian

PayPal_Dian · ‎Nov-21-2019

Hi @ sierraclark, Thanks for asking your question in our Community and welcome. I understand that you filed a wrong dispute and now you are not able to open a dispute for the correct reason. I would first advise checking what kind of payments you send. We can only accept claim for 'Payments for goods/service; If a personal payments was sent it is not possible to open a dispute. If you have sent a Payment for goods/service you can contact us and we can refile and reopen the dispute for you. You can contact us if you click one the 'Help & contact' link at the bottom of each page. Dian

PayPal_Dian · ‎Nov-21-2019

Hey @ dee2cha , Thanks for asking your question in our Community and welcome. If you are not a registered business yet I would advise selecting that you are a Sole Proprietor. This way yo can have a Business account on PayPal without legally needing to have all the business documents, You can also add a bank that is in your own name and use that in order to withdraw or send payments. When you have registered your business you can update the details on PayPal. I hope this information helps. Dian

PayPal_Dian · ‎Nov-21-2019

Hey @ Hweinbe1, Thanks for asking your question in our Community. I understand that you withdrew money to your bank but that a wrong bank number was provided. In these cases we can file a trace and request the bank for information and if they can refund the money back to us. It will depend om the response from the bank but we can always file a request for this. I would advise contacting us again to see if we can file a trace for you. You can contact us if you click one the 'Help & contact' link at the bottom of each page. I hope we can help getting the money back for you. Dian

PayPal_Dian · ‎Nov-21-2019

Hey @redahicham, I understand that you want to receive payments in QAR. I am afraid hat we do not offer this option. The next link will show you which currencies we do support. Dian

PayPal_Dian · ‎Nov-21-2019

Hi @ zainabkhakwani1 , Thanks for asking your question. I understand that you are not able to see the amount you received on your balance. I would advise also checking your transaction log for any payments that you made. When you make a payment we will use the PayPal balance first. If you made a transaction after receiving a payment the amount might be used. In a lot of cases the money has been used for sent payments. I hope this information helps. Dian

PayPal_Dian · ‎Nov-21-2019

Hey @ahmo12, I see that Kernowlass has already helped. If you are not able to set up the Autosweep you can call us and we can resolve this for you. You can contact us if you click one the 'Help & contact' link at the bottom of each page. Dian

PayPal_Dian · ‎Nov-14-2019

Hi @dub39, Thanks for asking your question in our community and welcome. If you already have a PayPal Credit account you cannot set up a second one. I think that you received a promotional email from us. You can always contact our PayPal credit team to see if you can get a higher amount in PayPal credit but we are not able to give you 2 different accounts. Sorry for the confusion the email caused. Dian

PayPal_Dian · ‎Nov-14-2019

Hey @Kevin256, Thanks for asking your question in our Community and welcome. I understand that you want to make a payment to Nike Europe and you want to have the item sent to an address in the UK. Your PayPal account is set up outside Europe and you are not able to add a UK gift address. You can only ad addresses in the same country in which you have set up the PayPal account and live in. Itis not possible to add a shipping address in another country. This is why you are seeing the red exclamation mark. I would not advise opening a PayPal account in a country in which you do not reside in. As PayPal is country-specific this could impact both the accounts. Maybe you can contact the seller to ask them if they can offer you another way to pay through PayPal from the country in which you live. I hope you can find a solution. Dian

PayPal_Dian · ‎Nov-14-2019

Hi @JustinasR, Thanks for asking your question in our Community and welcome. The way you have added your bank is correct. If you have added it and confirmed it you should be able to use t5he bank as a funding source. However, some seller only accepts direct payments. Depending on the transaction history we do not always offer that. In these situations, it can help to add money to your PayPal balance and to try the payments again. Most times, the payment will go through. This will not be necessary for every payment. Checking means that the bank account allows withdrawals and deposits. So that is all correct :). I hope this information helps. Dian

PayPal_Dian · ‎Nov-14-2019

Hi @8626, Thanks for asking your question in our Community. I understand that not all the card details are correct on PayPal. If only the expiry date is wrong you can select to 'Edit' the card details in your 'Wallet'. If the full card number is incorrect you would need to add the card as a new card in your PayPal account. This can also be done in the 'Wallet'. I hope this information helps. Dian

PayPal_Dian · ‎Nov-14-2019

Hi @pops69, Thanks for asking your question in our Community and welcome. I am afraid that you are not able to use PayPal Credit for personal payments. You can only use this for purchases. Dian

PayPal_Dian · ‎Nov-14-2019

Hi Irisheric, Thanks for asking your question in our Community and welcome. I understand that you want to raise the amount that you pay to PayPal credit. The next link will explain how you make payments to pay the amount back earlier. If you want to set up a higher amount you will need to contact us in order to resolve that. Dian

PayPal_Dian · ‎Nov-14-2019

Hi @zareena2, Thanks for asking your question in our Community and welcome. I understand that you are not able to add the card. Here a few tips that might help: -Check if there is a balance on the card. In order to add the card, we need to verify the details we can only do this if there is a balance on the card. -Is the card linked to another PayPal account. A card can only be linked to 1 PayPal account at the time. So before you can add it you need to make sure it is not already linked. -Is the name matching -Not all cards are compatible with PayPal.Not all prepaid/virtual cards can be accepted. If you are not sure if the card is accepted you can contact us. Dian

PayPal_Dian

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