PayPal_Dian

Hey  @Shironeko1,   Thanks for asking your question. I understand that your account is limited and that you are not able to provide the requested information. The best way to resolve this is to type this is in a document and to upload this in the Resolution centre. This way you can get all the requests for information marked and we will be able to review the information provided. You can also send us an email with all the information in there. When we receive the email we can add this to the case.    You can send us an email through the help & contact.   Dian ... View more

Hi @ joshhclementt,   Thanks for asking your question in our Community. I understand that you received fake trainers and the seller is ok with a refund, as long as you send the item back. The safest way to resolve this is to open a claim with us. In most cases we will ask you to send the item back to the seller as well, but we will provide a shipping address. This way we are able to protect you. If you want to resolve this with the seller without a claim, you can open a dispute. Make sure that all communication is in the dispute, also make sure that the seller is providing you with an return address through the dispute. This way we can help you, if the seller is not refunding the payment. Always make sure that you return the item with tracking. We would need to see that the item is deliver to the seller as well.   I hope this information helps.   Dian ... View more

Hey @ Leeannethomson,   Thanks for asking your question here, I understand that you want to know your PayPal account number. We don't use numbers. Your email address is your account reference. If anyone want to send you a payment you only need to give them your email address.   I hope this information helps.   Dian ... View more

Hey @ ChrisTs99,   Thanks for asking your question in our Community. I understand that you are not able to add your bank. In most cases this message will show if the bank is either linked to another PayPal account, or if the bank has been deactivated temporarily. In order to resolve this you would need to contact us.   You can contact us if you click one the 'Help & contact' link at the bottom of each page.    Dian ... View more

Hey @ Graham31,   Thanks for asking your question in our Community. I understand that you are not able to add your card. Please check the following: -Is the name and address on the card the same as the details on your PayPal account? -Is there a balance on the card when you are trying to add it? In order to add the card there needs to be an available balance.   Not all cards are compatible for use on PayPal. Some prepaid cards cannot be used.   Dian     ... View more

Hey @ ELuayon,   Tnx for asking your question here. I understand that we are asking for a proof if ID and that you only have a student ID. I am afraid that a student ID is not an official ID and we are not able to accept this. You would need a Passport or an official ID before we can help you further, sorry.   Dian ... View more

Hey @ meeransuranjith,   I understand that you want to download a summery for your PayPal transactions from 2016. If you are not able to download this yourself through your activity, you can contact us to send this to you. You can contact us if you click one the 'Help & contact' link at the bottom of each page.   Dian ... View more

Hey @koxtyi,   Thank you for posting your question and welcome.   I am sorry to hear that your account was hacked and that changes were made. The best way to resolve this is by calling us. This way we can verify you as the account holder and help to find a way to block the Hacker. If you click on the 'Help & contact' link' you will find our phone number and opening hours.   Dian ... View more

Hey @ Nat07184 ,   Thank you for posting your question here. I am afraid that we donot offer Spanisch language on German PayPal account. You would only have the option for German or English, as we can only offer support in that language on the German market.   Dian ... View more

Hey @ Muneeb13,   Thanks for asking your question here. An eCheque can take up to 10 business days depending on the country. The weekends are not included in the business days. I hope your payment has been completed in the meantime.   Dian ... View more

Hey @ CJK100,   Thanks for asking your question in our Community. I understand that you want to receive several payments from your friend. All payments that you received can be placed on a temporarily hold. If you are selling items the hold can be up to 21 days. If you are receiving personal payments it can be up to 48 hours. As the amounts are quite high we could do a security check when you receive the payments. But if this will occur we will update you by email about that.   I hope this information helps.   Dian ... View more

Hey @TakoByte,   Thanks for asking your question in our Community. From the information you have given I think that a billing agreement was set up or a reoccurring payments. This could be a reason why it comes back. If too many payments have been taken I would advise contacting the seller, and ask for a refund.   I would advise to check if anything like this is active. The next link will explain where you can check this.   I hope this helps.   Dian ... View more

Hey @Jonjo1,   Thanks for asking your question here.   I understand that you received 2 personal payments and that the buyer has opened a chargeback with their card issuer. A chargeback is when the owner of the card contacts the card issuer to report the payments. In most cases, it means that the card was used without the permission of the cardholder. When a chargeback is filed we will ask you to provide information so that we can use this when we are disputing the chargeback. The credit card company will make the final decision if they accept the chargeback. You can protect yourself against a chargeback if you are eligible for seller protection. You can find more information about that here: https://goo.gl/ljeUiS   I hope this information helps.   Dian ... View more

Hey @MB_2345,   Thank you for posting your question in our Community. I understand that you have concerns about a withdrawal as the bank number does not seems correct. In order to check this, you would need to contact us. This way we can check the bank numbers for you. If they are not correct we need to put a request is with the bank, to get the money back. We can do this 2 weeks after the withdrawal is made.   Please use the 'Help & contact' link at the bottom of each page to get in contact with us.   Dian ... View more

Hey @MarkoProkic,   Thank you for asking your question here. I understand that you want to add a gift credit card  to the PayPal balance and to withdraw that amount to a bank after that. I am sorry to infirm you that this is not possible. You can however add the credit card to your PayPal account and use that for a purchase.   I hope this information helps.   Dian     ... View more

Hey @hendriwidananto,   Thanks for asking your question in our Community. I am afraid that you are not able to change the date of birth yourself. You would need to contact us and provide a copy of your ID/passport in order to change the date of birth.   The best way to do this would be by email.   If you click on the 'Help & contact us' link you can send us an email. You can upload documents through the 'Name change' option. Please send the email after you uploaded the documents and explain in the email that you uploaded documents through the name change.   I hope this information helps.   Dian ... View more

Hey @Kooface1,    Thanks for asking your question here. I understandt that you did not receive your compact dryer and the seller has provided an incorrect trackingnumber. I would adviswe opening a dispute so that we can help you and the seller resolve this.    I hope this infomation helps.    Dian ... View more

Hey @Trevorhall,    Thanks for asking your question in our Community.  It depends on how the Buyer transfers the payment. They can choose to pay you in CAD as well. This way, you will not pay any currency conversion fees.  Please keep in mind that we do charge a fee for receiving payments. The next link will have more information on this.    I hope this helps.    Dian  ... View more

Hey @BBUB2,    Thanks for asking your question here. You cannot add money from a savings bank. It has to be a 'checking' bank account. When you have added a checking bank account or a debit/credit card there is no need to add money to the PayPal balance. You can make a payment and we will deduct the money from the bank.    I hope this information helps.    Dian  ... View more

Hi @boardrider,    Thanks for asking your question here.  I understand that you are not able to verify the account as you don't have access to the phone. I am afraid that I won’t be able to help you here but if you can call us we can help you resolve this.    If you click on the 'Help & Contact' option at the bottom of each page you will find our phone number and opening times.   Dian  ... View more

Hi @mayomutt,    Thanks for posting your question here.  It would depend on your country of residence but in most case it is possible. The person who owns you money can send a payment for 'Friends & Family'. This way no fees will be deducted. When you receive the money you can withdraw this to your linked bank. In most countries, this is free as well but I would advise to double-check this on our website.    I hope this information helps.    Dian    ... View more

Hey @suhnuts,    Thanks for asking your question in our Community.  I am afraid that you will need to call us for any login issues. Due to safety, we can only resolve this when you call.    If you click on the 'Help & Contact' option at the bottom of each page you will find our phone number and opening times.   Sorry that we cannot do more for you here.    Dian  ... View more

Hi @OliviaJones12,    Thank you for posting in our Community.  You are not able to add money from a prepaid MasterCard onto your PayPal balance. You can just add the credit card to your PayPal account and use that as a funding source :).    I do want to inform you that not all cards are eligible for use on PayPal. But I would still advise trying to add the card to see if you can use it.    I hope this information helps.    Dian  ... View more

Hey @AdiPillai,    Thank you for asking your question here. I understand that you want to reconfirm your email address. This will only be necessary if you completely removed the email address form the account. When you add the email address, we will send you an email with a link. If you click on the link, you just need to log in and this will confirm your email address.  This link will explain how you can confirm it.   I hope this information helps.    Dian  ... View more

Hey @MatthewButton,    Thank you for asking your question here.  When you get that message it would mean that the bank has already been linked to 3 PayPal accounts. Due to safety, a bank can only be added to 3 accounts. After that, it can no longer be used on PayPal.  You can still use our services but you would need to add another bank account or card.    Dian  ... View more

Hey @marcprest88,    I understand that you send money from a non-French bank account to a French PayPal account. It could be that due to the different countries we are not able to add the funds automatically. I would advise calling us so that we can locate the bank transfer and either add this to the PayPal account or refund it back to the bank.    No need to be concerned, as we are always able to find the amount if it has been transferred to us :).    You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.   Dian  ... View more

Hey @djamal00,    Thanks for asking your question in our Community.  I understand that your money is on hold. If the money is on hold due to a limitation, the limitation would need to be resolved before you can access the funds. If you are not able to resolve the limitation the money can be held up to 180 days.  You will receive an email to inform you when the balance is available.    If the money is held due to another reason I would advise to contact us. Payment Holds should only take up to 21 days.    You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.   Dian      ... View more

Hey @JeONG2,    Thanks for asking your question here and welcome.  I think that you might have chosen the incorrect business type. If you do not have any registered business you can change your 'Business settings' and select there that you are a 'Sole proprietorship'. When you do this the steps should automatically be adjusted so that you are able to provide the requested information.     I hope this helps.    Dian  ... View more

Hey @ARBAAZ786,    Thanks for asking your question in our Community and welcome.  I understand that you are not able to add your card. There can be several reason why you cannot add the card:  -There needs to be a balance on the card when you add it. -The card can only be linked to 1 PayPal account,  -Not all cards are compatible on PayPal.  -The details on the card have to match with the details on PayPal.    If all of these things are checked I would advise contacting us so we can help.  You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.   Dian  ... View more