cant delete my primary home address as moved

Scotty7771
Contributor
Contributor
How do I delete my primary address as I've moved house. I managed to add my new address but will not let me delete my old address as it's primary
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PayPal_Dian
Moderator
Moderator

Hi Scotty7771,

 

Welcome to our Community and thanks for asking your question.

I understand that you are not able to remove an address as it is still primary. When an address changes please update any card details that are linked to that address as well. You can do this in the 'wallet' section.

 

When these have updated you can go to profile (icon next to log out) > click on the + to add it > verify it > click on 'Update' and tick the box that makes it 'Primary'. If this does not help you can also 'Edit' the current address to the new address sometimes that works as well :).

 

I hope these tips help.

 

Dian

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