Sorry for the delay. If you have received the item and want to issue a refund, you can do this by clicking on the 'Refund' option next to the transaction in your PayPal account. You would need to have the full amount available in your PayPal balance in order to initiate this instantly. If there is a PayPal claim you should visit the 'Resolution Centre' of your account and 'Respond' to the case selecting that you would like to 'Issue a Refund'.
