Help! Paypal has just adjudicated in my favour on a Paypal dispute but asked me to "return the item" that was never delivered in the first place!! I can't find anyway to contact Paypal to let them know that they've made a mistake!
I wasn't given a choice. it defaulted to item not as described and now I'm being asked to return an item that I never received. no way to contact PayPal. if you call PayPal they suggest you can email them but there's is no visible email contact address... hopeless
I have never heard of it 'defaulting' to item received but not as described as there is clearly several options you can click on.
All i can suggest is that if you received nothing then send back nothing ie send an envelope 'trackable' and provide paypal with the tracking number, may work?
Advice is voluntary. Kudos / Solution appreciated.
the seller has to confirm.... it's really messed up... just spent 30 minutes talking to a call centre agent trying to explain that I couldn't send back an item that I hadn't received... didn't help that the agent had a real attitude...as in "listening" was missing from her vocabulary
