Paypal Resolution Centre - Item not received
tutor88
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Posted on
Dec-20-2017
06:27 AM
Help! Paypal has just adjudicated in my favour on a Paypal dispute but asked me to "return the item" that was never delivered in the first place!! I can't find anyway to contact Paypal to let them know that they've made a mistake!
4 REPLIES 4
kernowlass
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Dec-20-2017
07:48 AM
Did you actually open a dispute for non receipt of item OR item not as described?
Advice is voluntary.
Kudos / Solution appreciated.
tutor88
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Dec-29-2017
03:45 AM
I wasn't given a choice. it defaulted to item not as described and now I'm being asked to return an item that I never received. no way to contact PayPal. if you call PayPal they suggest you can email them but there's is no visible email contact address... hopeless
kernowlass
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Dec-29-2017
04:05 AM
I have never heard of it 'defaulting' to item received but not as described as there is clearly several options you can click on.
All i can suggest is that if you received nothing then send back nothing ie send an envelope 'trackable' and provide paypal with the tracking number, may work?
Advice is voluntary.
Kudos / Solution appreciated.
tutor88
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Dec-29-2017
04:35 AM
the seller has to confirm.... it's really messed up... just spent 30 minutes talking to a call centre agent trying to explain that I couldn't send back an item that I hadn't received... didn't help that the agent had a real attitude...as in "listening" was missing from her vocabulary
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