I had a visitor go into my holiday cottage for 4 nights. After night one she said that the cottage was not as described because there were some wear and tear scuffs around it. It's 18 century !! She has demanded a full refund but two days later she is still in the property and is not leaving until the last paid day. She's set up a dispute with PayPal and they have put a hold on the rental money. How can she expect a full refund because she says it's not up to scratch then stay the whole duration ?? I'm flabbergasted I even have to endure a dispute and the worry of it all. Am I expected to let her stay in my cottage using gas and electricity for free ???
