I am glad that paypal found in your favour. I will address each of her points, and fight my case. The problem is that it is my word against hers. Very upsetting, but will put my case forward. Thanks for the advice.
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Mine is still going through the claims process. She has put together a string of absolutely false complaints, stayed the full duration of the rental time, and now wants a refund. I am hoping that paypal will see that she is looking for a free rental!
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