Charged fees if a paypal user chooses to ask for a refund or files a dispute?

e-NetAsscoaites
Contributor
Contributor

I ordered a logo for a new website from EcustomLogo.net

 

They go under several website names such as customlogoco.com, customlogo.net, GDD Logo Design, logosforce.com, sharplogodesign.com, and logosmate.com

 

They have sent me several nasty emails calling me a thief and threatening legal and collection actions.

 

They write to us the following. I am including only some of their communication:

 

"Please ensure a claim is not filed, as billing is in a different department
than us. They automatically send all disputes with your information that
you provided to PayPal to collections within 48 hours of a dispute being
opened and we do not want this to happen to you, as this is the worst
possible thing that can happen to you and your credit score.

As well we charge a $150 dispute fee to spend the time and resources
to dispute fraudulent claims, which is deducted from your purchase and
thus no refund can be issued if any dispute is ever opened.

If not paid to them in full, every single time your credit is looked up for the
next 7 years, your credit report will show all of these costs to every single
credit agency that looks up your credit score."

 

Another email:

 

"We are absolutely shocked that you opened up a PayPal claim in
an effort to 100% steal all of the money we have earned for the logo
design service we have provided to you.

It says to not open a dispute under any circumstance, and to email us
and we will assist you before opening a dispute on the PayPal screen.

You then disregarded this message entirely, opened a dispute and
then a claim?  We are absolutely shocked how you could do such
a horrible thing to us.

This claim needs to be closed immediately.  We know you are not a
thief that intends to steal the logo design service without paying for it
and this is a huge mistake.

1. Logon to Your PayPal Account
2. Click the "Resolution Center" Tab
3. Click "View Open Cases."
4. Choose the "Close" option from the list of actions available
beside the open dispute.

Once closed, we will assist you in your logo design process.  This was
absolutely not how to handle this situation.  We are extremely dismayed
how you think this is acceptable to steal from us in such a manner."

 

And yet another nasty email:

 

"Mr XXXX is a thief. He is a criminal. He has stolen from us. There are
consequences for being a thief. Most likely he has stolen from people all his
life and is very familiar with this process. This is what thieves like him do.

He will be receiving a collection letter in the mail within 2 to 3 weeks with all
of that information. Please note the amount owed will be the cost of the logo
design, the $50 chargeback fee, all collection fees and if not paid in full to
AMS, then this will be reported by them to Experia, TransUnion and Equifax.

This will then appear on his credit report for the next 7 years, as so future
lenders will know never to lend to him again

We will allow 24 hours for the claim to be closed and if not closed, we will
tell our billing department to send us to collections with all applicable service
fees.

Being a thief has consequences, as Mr. XXXX will soon find out."

 

My question is can they tell a paypal member that they are open to legal and collection action if they choose to use Paypal Buyer protection?

 

 

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2 REPLIES 2

e-NetAsscoaites
Contributor
Contributor

Well Paypal has decided that they should keep the cash.

 

I write this (the following) and I hope that Paypal will inform me of the actual registered names  / mailing address of this seller so I can pursue this in a lawful manner.

 

"I am filing a complaint with Washington state (or the state with competent jurisdiction re their business practices). They refuse to furnish me with their actual business / contact details. Please do provide me with that information and as per your suggestion I will pursue this.

They have threatened to bill me $150.00 and then they threw in another $50.00 9see quoted email) send me to collection to ruin credit and now the latest idiocy, I phoned their alleged collection agent and they deny any contractual relationship with these people.

"Mr XXX is a thief. He is a criminal. He has stolen from us. There are
consequences for being a thief. Most likely he has stolen from people all his
life and is very familiar with this process. This is what thieves like him do.


He will be receiving a collection letter in the mail within 2 to 3 weeks with all
of that information. Please note the amount owed will be the cost of the logo
design, the $50 chargeback fee, all collection fees and if not paid in full to
AMS, then this will be reported by them to Experia, TransUnion and Equifax.

This will then appear on his credit report for the next 7 years, as so future
lenders will know never to lend to him again

We will allow 24 hours for the claim to be closed and if not closed, we will
tell our billing department to send us to collections with all applicable service
fees.


Being a thief has consequences, as Mr. XXX will soon find out."

And this:

"If any future dispute comes with false claims, we will be filing charges with his
local police department for bank fraud and theft."


I have 36 emails where they tell me I am a thief, going to jail etc., and The public is  not entitled to us paypal's buyer protection.
In the future I know to use a credit card. Lesson learned .
 
It is my opinion you maybe in fact aiding and abetting them, they clearly employ deceptive business practices whether you know it or not I cannot say.
I look forward to receiving their actual registered mailing address.
 
With regards,"

 
^^I have no crisis of conscious for pursuing this further, if one would take a look at the reviews on these people you will find I am certian as I did that many people say the same thing and have been coerced, slandered and harassed by them.
 
Case ID #PP-006-751-874-309

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