Can't resolve a problem

[kwackle]

http://prntscr.com/f2q2rx

I'm required to lift limits from my account by providing personal details but when I enter my personal details and click next, it gives me this message

http://prntscr.com/f2q375

I've tried a few times a day for a week and no change

[PayPal_paula]

Hi Kwackle, 

Welcome to the PayPal community. 

Are you still having issues with this? If so I would recommend you contact us directly so we can help. To contact us directly just click on the contact us link at the bottom of any PayPal page. 

Thanks for posting 

Paula