dispute

[ross1978]

Hi guys.please can you help.

i ordered a new battery for my laptop. I didnt receive any email after i ordered the item, they just took the money. So I opened a dispute and and emailed the seller a few days later my battery arrived. But it's the wrong model and doesnt work on my lap top. it's very tight and it doesnt work. 

I emailed the seller and they just say it's no problem it wil fit and work. 

I want to escalate the dispute through paypal but it the resolution centre doesnt give me the option to escalate? 

please can you help me. thanks.

[Userncc1701]

If you had no money in your Paypal account and paid with your credit card, just contact your card company and ask for a chargeback. Beware of PP's dispute tutorial it does not give full information.

[ross1978]

Thanks for the info. It is really appreciated. I paid with my debit card which is registered to my paypal account.