Hi guys. Im sorry if this sounds stupid but ive never made a claim/dispute. I recently bought a new computer part from www.dabs.com which arrived faulty (not broken in the post). I contacted dabs.com within 7 days to report the fault. I then got an e-mail linking me to the manfacturers website (asus) and telling me to return it there. I called them and explained where they told me as it arrived faulty to contact the seller as it's their responability and it will be quicker. However, they could deal with the problem but it would be a repair and not a replacment and would take 6-10 weeks. I then contacted DABS who said the same thing and that i'd have to claim on the warrenty. As the board was part of a computer build for my girlfriends birthday (on the 5th of dec) the item would not arrive in time. As the item is faulty I am entitled to a refund (consumer rights) but DABS.com isn't responding. Luckily I paid with Paypal. Would this warrent a dispute as 1: Goods were faulty 2: I reported the fault in 5 days 3: They are refusing to honor the consumer rights of having a refund if the item is faulty. (At least that's what i have been told) 4: Parts were missing from inside of the box. Thank you for any advice - Adam Warren.
Yes, file for item received but not as described via the "resolve a problem" link on the lower left side of your summary page.
Put in what has happened and escalate to a claim.
I would not wait for the seller to respond in this case as they are asking you to send the item elsewhere, wait till paypal tells you where and when to send it back trackable.
Advice is voluntary. Kudos / Solution appreciated.
Thank you for your reply!! As i got the Email saying that somebody replied to this thread, i also got an email from dabs saying "Please call ASUS requesting an uplift number" I called ASUS (The manafacturer) who have said that there is no need for an uplift number as it was a new item AND within the first 7 days of reciving the item.". Just E-mailed DABS with ASUS response... Getting really angry now. :(. Ill give it till Saturday then open a dispute.
