Unauthorised Transaction
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It really depends.
Primarily, PayPal's team works off of your account's data (and information provided by the seller). To this end, PayPal will comb through to find any anomalies - If they can't find any, they'll generally decide in the seller's favour. This can be further swayed by the evidence submitted by the seller - As the item was sent, there would be an address that it was sent to (which PayPal will look into).
Disputes can take up to 30 days, but PayPal usually get to them a lot faster. Have you checked your Ebay? To ensure you haven't bought something accidentally? Have you tried contacting the seller, to see what was bought?
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Hi Reidjo5,
Thank you for contacting the PayPal Community Forum and welcome as a new member!
If you are unhappy with the decision made on a recent case you have 10 days to appeal the decision and request a further review on the account. To do this please contact us by phone, Facebook - https://www.facebook.com/PayPalUK/ or Twitter - @AskPayPal and provide your email address along with the case ID number.
- Siobhan
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