Trying to open a case but it isn't appearing in Resolution Centre

[Kittykook]

I have tried to open a case several times but when I go to track it in the Resolution Centre it isn't there. It tells me I have already opened a case against them and to go to Resolution Centre to follow it but there's nothing there. It's driving me mad!

[Carwin]

Finding the same problem,I presume it's all connected to heavy traffic regarding Monarch refunds.

[Kittykook]

Ha yes exactly what i'm trying to claim back!!