Claim Open, But Not In Resolution Centre

[GelNerd]

Hi everyone,

Hope someone can provide some help on this.

I've had a claim open for an issue now sorted and I am to send the item back, tracked, to get a refund before March 31st. I have a claim number too.

But the claim itself is not in the Resolution Centre, and I can't find it via searching by the claim number and so I can't attach tracking information and/or photos.

Can someone tell me if they have had this before and what I can do to resolve it?

Many thanks.

Chris

[Userncc1701]

Is the dispute under EBay or Paypal? If you select each of the drop down options at the bottom of the Resolution Centre and it still doesnt display and it is a PP dispute, phone them to query. Doing nothing isnt an option. On the telephone menu, you do not hear a 'Disputes' option. I had to say 'Speak to Disputes Operative' to force the system to connect me to a human being to discuss.

[GelNerd]

Thank you  - the disupute it with PP as I have had e-mail correspondance from them.

I've messaged Customer Service about this issue, and will give them until tomorrow to shed light on it before giving them a call as the item will be dispatched tonight for return, but I have all the tracking to hand.