Refund

PayPal_Wayne
Moderator
Moderator

A question I got from Sue Sanders

 

"How long should I give a company to refund an amount, even if they say they are waiting for Paypal to sort a problem with their refund process."

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1 REPLY 1

PayPal_Wayne
Moderator
Moderator

Hi there,

 

The maximum time to give is 44 days from the date of the transaction as after 45 days we would not be in a position to enforce anything on your behalf. All buyers have 45 days to open a dispute if they don't receive their goods or if the goods they do receive are not as described.

 

For more information on opening a dispute you can click here

 

I hope this information helps you

Wayne

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