Refund not issued for returned item

[Janey2]

I returned an item after discussion with seller. Have all the tracking to prove it was delivered and name of person accepting the delivery. I have been politely trying to get a refund for ages now, but the chap keeps saying his boss isn't there & each time another excuse. i spoke to ebay but they say it has gone beyond time for claiming through them, to go through paypal. Go onto paypal phone help and it tells me if I need to raise a dispute on a transaction older than 45 days i must hang up and go back to the website. I can highlight the transaction (which is still within the 180 days time limit for paypal) but then just can't see how to raise the dispute! Can anyone help please?

[kernowlass]

@Janey2

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/uk/webapps/mpp/first-dispute

[Janey2]

Many thanks. Have now succeeded in raising the dispute, though I have been discussing the problem with the seller via ebay messages for quite a few months. Anyway, lets hope this helps.