How do I issue a refund on an open case?

meganlandi
New Community Member

I am majorly struggling, I'm trying to refund someone, but there is NO refund button or option anywhere?! Its been taken to the resolution centre, and even there, there is no sign of any refund button?

Confused.

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi meganlandi,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member! 

 

Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPalUK/, Twitter - @AskPayPal., email or phone and we would be happy to advise.

 

- Siobhan

 

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