Paypal Refund Error -- Account Now Unusable -- Could Use Some Help to Resolve

BuckRogers
New Community Member

This is a strange - and frustrating - one.

 

I recently sold an item through ebay for approximately £300. The item was collected in person.

 

Three weeks later we received a notice from Paypal saying that they had refunded the full amount for the transaction and left the account in deficit (of £300 -- rendering it unusable until the situation is resolved).

 

I contacted the buyer via eBay. He was surprised. He claimed to know nothing about the refund and stated that he was still very happy with the item.

 

I contacted Paypal regarding this, forwarded the messages from the buyer ... only to receive an automated response stating that it could 60 days for Paypal to look into the matter. I have had no further communication. In the meantime, my Paypal account is unusable and I have a refund to issue via Ebay for an item that was damaged in the post.

 

If anyone has had a similar situation, or knows of a solution, I'd be incredibly grateful!

 

Thanks in advance!

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