Paying-to-a-spoof-website II - complaint

[willemien]

on 3 march I made an donation (via PayPal) on a website that looked like  the website of an organisation i wanted to support,

But I realised that the website is fake, it has nothing to do with that organisation.

I opened a dispute PP-002-233-702-838 but that was rejected on 24 march 

Not satisfied with this reply i made a complaint of this
SAXK (KMM41858157V17974L0KM)

on 17 april I received an email from paypal  (Leisa)
(ID: C826-L003-T18000-S111-W0000M0) (KMM42895404V6992L0KM)
that my details got lost

I replied with a draft on my complaint on 18 april
(KMM42901061V14034L0KM)

since them I haven't heard anything,

Is somebody looking at my complaint and when do I get a reply?


see also
https://www.paypal-community.com/t5/Disputes-and-claims/Paying-to-a-spoof-website/m-p/625076/thread-...

a post i made  earlier on the same case.

[snowshoe]

Unfortunately you're asking the wrong people.  Only customer support would be able to answer your questions.  As this is a public community forum, the people here do not have access to PayPal Accounts.

[willemien]

sometimes people from paypal are here i hoped they would reply ....

[kernowlass]

Even the moderators that post on here and work for paypal don't have access to yoru account info and would advise you to contact customer services.