Dear Barry,
Thank you for your clarifying reply. I would just state out some facts which will clear the situation in which I am and help Paypal make a decision more clearly.
1. I bought Golden Membership on 2010/12/07 at 17:37, whos transaction ID can be provided on demand as its confidential. Cost USD 80.
2. I bought a Ultimate Membership on 2010/12/29 at 17:03, whos transaction ID can be provided on demand as its confidential. Cost USD 800.
3. And some other purchases all together (including Golden + Ultimate) Costed 1648 USD.
4. All the purchases were made with Paypal Balance. The last payment done to onbux was 25th Feb 2011.
Onbux has a policy that states that when you make a purchase with X payment processor(Alertpay, Paypal) you can only cashout to it, hence I have no other way to cash out to any other payment processor then Paypal. Here is an attached screenshot of their payment rule.
Now it is evident that I can only cashout via Paypal this much money as their payment rule suggests.
The Payment TOS screen shot is here.
Their TOS 6.2 suggests that:
"All payments are instant. However, for security reasons, a possible heavy traffic on the server or investigation of the user's account, the payment may take 7 to 10 business days or more, due to the waiting list of manual payments."
Also the post of Onbux admin here http://www.onbux.com/forum/topic?frmid=1&tpcid=61601 suggests that:
"Continuing on path to normality, we are pleased to announce that future payments will be processed instantly for all Ultimate members, since most of these members were reviewed and a few violations observed, there is no longer a need for this select group of users to continue have their payments reviewed.
Note: Future payments, means that all payments from today, to Ultimate members will be instantaneous.
Payments that are already in the queue will be processed during this week."
This post is done on 2011/02/17 at 21:55 by onbux admin liv. A screenshot is attached for proof.
I requested my payment to be sent to me as an ultimate member way after this announcement, as it said that all payments in queue will be processed in the next week, so I took my time and then requested a payout of 345$ in March, almost 1 month after this announcement, and yet I was not payed by them.
I currently have over 820$ in my account in onbux, waiting for the first payment request in March to be cleared so I can ask for another, which I know I wont ever be able to get, even the first 345$ payment.
Screenshot of my onbux account with $820 in it is here(I have greyed out some parts for security reasons, as I fear my account might get a permanent ban at onbux for telling the truth to everyone):
Now the problem is my major payments were made in December and January and after that in March when I requested the payout 45 days time frame to contact Paypal had passed. This is due to the reason that Onbux have this kind of model that a user is unable to request a payout in such short time i.e. 45 days. Otherwise I would have done so right away.
In the light of above facts that I have provided I request paypal to take action on fair basis and return me the full amount i.e. 1648$ which is being scamed from me at onbux using Paypal as the payment processor. A very swift action is required so that the hardearned money can be recovered from these scammers, as I fear they are soon to vanish from the scene. Onbux service/products lie in both not as described and not received category. There is not a single sane person who can defend onbux with what they are doing.
I sincerely hope Paypal administration will take necessary steps to resolve this issue as soon as possible in a fair manner. More details and exact transaction ids can be provided to Paypal administration on demand as giving them out here would be a potential security risk imo.
Regards
Jahanzeb
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