Why am I being forced to issue a full refund?

[Talon2nr8]

The buyer has requested $15 dollar refund because shipping time was not as described.  I have no problem with this refund because he is correct however when I go to the dispute screen and try and issue the refund it is telling me I can only issue a full refund even though on the first page it clearly states the buyer is looking for a $15 dollar refund.  I want to get this taken care of asap but I do not want to issue a full refund because everything except shipping time was fine.

[surplusdealdude]

Is this an ebay purchase?

[Talon2nr8]

Yes it is, does that effect it?

[surplusdealdude]

es, it means you should b going to the ebay site for the claim.

Go here;

http://res.ebay.com/ws/eBayISAPI.dll?ResolutionCenter&cf=20

See if that gives you more options.

[Talon2nr8]

just tried it, it just redirects you back to the paypal site giving me the same options.

[surplusdealdude]

Then you'll have to phone paypal about it.  Their number comes up when you click on 'contact us'.