Priority Customer Support is a Farce !!!

jcougfan1980b
Contributor
Contributor

I recently had two small but, nonetheless, fraudulent charges post on my account.  I notified PayPal, showing that the "invoice" mis-spelled my name so as to be a real stretch to even say it was my name.  I provided all affirmations, as requested, but I  was made  to feel my word, my honor and intelligence were in question, from the outset.  Now, I pride myself on the reputation 54yrs in the same town has  proven my honesty without exception.  As to intelligence, I have a BA, a Masters and a Doctorate.......Hmmm?   As a PayPal Advantage member with 497 perfect Ebay transactions, I assumed, naturally, that, once advised of the fraud, PayPal would be "On My Side" and direct the investigation at the party that posted the fraud.  Not even a little bit !!!!!    I was interrogated via email and phone, I answered all and assumed the other party would be similarly, but more strongly made to prove their side.    NOT EVEN A LITTLE BIT  !!   One email, saying the charge was legit........PayPal rules  against me, even when I provided multiple consumer blogs documenting a pattern of the same complaints for over 5 years.   THANKS PAYPAL.   To coin a phrase, "With PAYPAL  "On Your Side, Who Needs Enemies?"

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I3ongwat3r
Frequent Contributor
Frequent Contributor

@jcougfan1980b wrote:

I recently had two small but, nonetheless, fraudulent charges post on my account.  I notified PayPal, showing that the "invoice" mis-spelled my name so as to be a real stretch to even say it was my name.  I provided all affirmations, as requested, but I  was made  to feel my word, my honor and intelligence were in question, from the outset.  Now, I pride myself on the reputation 54yrs in the same town has  proven my honesty without exception.  As to intelligence, I have a BA, a Masters and a Doctorate.......Hmmm?   As a PayPal Advantage member with 497 perfect Ebay transactions, I assumed, naturally, that, once advised of the fraud, PayPal would be "On My Side" and direct the investigation at the party that posted the fraud.  Not even a little bit !!!!!    I was interrogated via email and phone, I answered all and assumed the other party would be similarly, but more strongly made to prove their side.    NOT EVEN A LITTLE BIT  !!   One email, saying the charge was legit........PayPal rules  against me, even when I provided multiple consumer blogs documenting a pattern of the same complaints for over 5 years.   THANKS PAYPAL.   To coin a phrase, "With PAYPAL  "On Your Side, Who Needs Enemies?"


Having a BA, a Masters, and a Doctorates.....I would think you would know what p-a-r-a-g-r-a-p-h was...

 


 

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