Buyer Protection Failed

[Charis]

I purchased an order of expensive tanning lotions from LotionsGalore. When the lotions arrived, they were different from what I ordered, old, watery in consistency, and completely unusable. I contacted the company via email and via their website and did not get a response. I finally filed a complaint with PayPal, which the seller also ignored. After a few days, I noticed the company removed the bad lotions from their website, but still did not respond, so I escalated to a claim.

The next day, PayPal closed my claim stating “PayPal's Buyer Complaint Policy applies to the shipment of goods but not to disputes about merchandise quality.” and recommended that I “work directly with your seller to resolve this matter” What the heck! Why do they even have an option for a dispute on items that are "significantly not as described".  I took pictures of the lotion and had statements from the manufacture stating it turns watery when bad! Also, after running a google search on this company, I found many more customers complaining of the same issue. Seriously, this company could just send a $1 bottle from the dollar store and I would be out of luck according to PayPal because I received something! PayPal is making it easy for scammers to steal from people because there is no punishment for thief’s and no method of recovery for the buyer.

What can I do to get my money back or at the very least help stop this seller from scamming more people?

[Charis]

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@surplusdealdude wrote:

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Oh, quit whining.

They're not here to wipe your nose or to pick up the ball if you drop it - they simply adhere to the contract.

 Once you understand that, you'll have no problems - I've done more than 2300 transactions with Paypal and never had a problem.

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You are right and people should read the user agreement thoroughly. Unfortunately some of us have jobs, hobbies, lives etc and tend to spend our time doing more important things then reading PayPals disclosures and then arguing and attempting to instigate people online. Yes, we are out money and have now learned our lesson (tough luck for us) .... but seriously, my friend, you need a hobby. Resist the overwhelming urge to write me back trying to be clever while attempting to instigate me further because I am not going to respond, peel yourself off the computer, and find something productive to do with yourself.

[Munch]

You know what PAYPAL can do
is to get these scamming sellers get their PAYPAL Accounts banned.

So that everyone else will have an Honest transaction.

[surplusdealdude]

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@Charis wrote:

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@surplusdealdude wrote:

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Oh, quit whining.

They're not here to wipe your nose or to pick up the ball if you drop it - they simply adhere to the contract.

 Once you understand that, you'll have no problems - I've done more than 2300 transactions with Paypal and never had a problem.

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You are right and people should read the user agreement thoroughly. Unfortunately some of us have jobs, hobbies, lives etc and tend to spend our time doing more important things then reading PayPals disclosures and then arguing and attempting to instigate people online. Yes, we are out money and have now learned our lesson (tough luck for us) .... but seriously, my friend, you need a hobby. Resist the overwhelming urge to write me back trying to be clever while attempting to instigate me further because I am not going to respond, peel yourself off the computer, and find something productive to do with yourself.

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Blh, blah, blah.

Reading the User Agreement takes half an hour  at most, unless you have to sound out the words.

If you don't care enough about your money to understand what the rules are to protect it, don't blame Paypal for not picking up your slack.

[Munch]

surplusdealdude,

Hey are you an Employee of PAYPAL?

Because you are defending PAYPAL so much

like PAYPAL is your Employer.

A lot of buyers are getting scammed

and You dont even care.

SHAME on You.

[surplusdealdude]

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@Munch wrote:

surplusdealdude,

Hey are you an Employee of PAYPAL?

Because you are defending PAYPAL so much

like PAYPAL is your Employer.

A lot of buyers are getting scammed

and You dont even care.

SHAME on You.

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A lot of people are getting "scammed" because they don't bother to read the rules.

I have no sympathy for people that care so little for their money that they don't even bother to ducate themselves on how to protect their own money.  You might as well stamp "VICTIM" on your forehead so that others can see the suckers walking around.

And I am not a Paypal employee.