PayPal Community

@surplusdealdude wrote:     Oh, quit whining. They're not here to wipe your nose or to pick up the ball if you drop it - they simply adhere to the contract.  Once you understand that, you'll have no problems - I've done more than 2300 transactions with Paypal and never had a problem. You are right and people should read the user agreement thoroughly. Unfortunately some of us have jobs, hobbies, lives etc and tend to spend our time doing more important things then reading PayPals disclosures and then arguing and attempting to instigate people online. Yes, we are out money and have now learned our lesson (tough luck for us) .... but seriously, my friend, you need a hobby. Resist the overwhelming urge to write me back trying to be clever while attempting to instigate me further because I am not going to respond, peel yourself off the computer, and find something productive to do with yourself. ... View more

BTW, it's not "my" system - I'm a volunteer here, I don't work for Paypal.   Wow.... I would have thought someone who spends so much time on these boards and meticulously reading through the PayPal user agreement would be getting some sort of compensation for their time. I thought it was odd (and very childish) that anyone who may have been representing PayPal in any capacity would be wasting so much time instigating and arguing, but I couldn't imagine anyone's life would be so pathetic that they would do so for lack of anything better to do.   So, you are right and people should read the user agreement thoroughly. Unfortunately some of us have jobs, hobbies, lives etc and tend to spend our time doing more important things then reading PayPals disclosures and then arguing with faceless people online. Yes, we are out money and have now learned our lesson (tough luck for us) .... but seriously, my friend, you need a hobby. Resist the overwhelming urge to write me back trying to be clever while attempting to instigate me further because I am not going to respond, peel yourself off the computer, and find something productive to do with yourself. ... View more

@Munch wrote: Yep, we both learned that PAYPAL is SCAMMER friendly.   Even if you are "RIGHT" it means nothing to PAYPAL. They just want you to "PAY" "PAL".   Yep, I'll just use my Credit Card for purchases, at least I get points. Since PAYPAL is kind of useless now.   You and I just lost money, which proves PAYPAL is Not safe.   Its so disappointing. After looking through the boards .... it looks as though TONS of people are in the same position as us. I wish PayPal was more black and white about coverage, because this feels like a HUGE thing to hide from trusting customers (like us) who WERE choosing PayPal over other methods because they led us to believe they would assist us if we were wronged. There are so many vultures out there just looking for an opportunity to rip people off and PayPal is providing them with the tools. The company I bought from sent me a product that was old, damaged, and wayyyyy cheaper then what I PAID for .... and they probably did so because they KNEW PayPal would make it possible to steal my money. Heck, they could have sent me a box full of dog poo and PayPal would have told me "too bad!".  It would cost me more in the long run to take legal action and I am sure the company is aware of that and hence the reason they scam with confidence.   I suppose all we can do is try to make other aware. ... View more

@fasttimes wrote: its tempting to prove my point with fox news helping document every step. paypal is the problem,nice loop hole you have created. Seems as though PayPal is just full of loop holes for scammers to take advantage of. I am frustrated with this as well as PayPal makes it easy for liars and cheaters to make money from honest people who are under the impression that PayPal will help them if they are wronged.   I purchased an order from an online retailer out side of PayPal. I could have used my visa or my mastercard, but chose PayPal because I thought their buyer protection plan would protect me (or at least the same protection as my credit card).  WRONG! The company took my money and then sent me a cheaper, old, product, worth MUCH less then what I PAID for! I tried to contact them numerous times, but was ignored..... and I soon found out why. These clever scammers knew that because I used PayPal that I was S.O.L and they were free to steal my money. I filed a dispute (which they ignored) and then escalated to a claim - which was immediately denied by PayPal. Turns out, hidden in the user agreement, there is a statement saying that they DO NOT COVER items significantly not as described on transactions outside of eBay. Meaning - a merchant outside of eBay can send you a rock in a box and you can't do a darn thing about it. They are free to steal your money and you are left without any course of action against them. Unless you want to spend tons of money and time trying to seek legal action .... which these scammers know most people will not do (or cannot afford to do).   May not be a bad idea to organize a group to contact the news, since it seems there is an overwhelming amount of people complaining about PayPal "assisting" scammers. Too bad we cannot somehow organize such a group, I bet lots of people who have been victimized (such as myself) would love the opportunity to bring this into media light ...... ... View more

@surplusdealdude wrote: Seems like PayPal does more if you do purchase through Ebay, but absolutely nothing if you buy through an actual retalier who accepts PayPal as a form of payment.   That's essentially correct, and Paypal mentions this in the User Agreement that you were supposed to read.   You only have protection for "not as described" situations if  you buy on ebay.   If you used a credit card to pay for the item, file a chargeback by calling the customer service number on the back of the card. Thank you for your answer -- seemed like they were hiding that fact, since I had to hunt like a detective through the agreement to find this. If only they had put it as simply as you did. A seller could send you a rock in a box - and you are out of luck. Seems like PayPal is making it all to easy for scammers. So much for PayPal being the "safer, easier way to pay online"! I will never again use paypal for any purchases outside of ebay (which I ALWAYS did when I had the option to use PayPal because I thought they would offer me at least the same protection from fraud as Visa or Mastercard... ect). Little did I know, paypal is like a scam artists dream come true!  If I have to go digging through legal agreements on a site with any company - that company will lose my business.  Lesson learned, use my credit card because using PayPal is like a free pass for dishonest people to steal your money. But thank you for your answer!   I have PayPal hooked directly through my bank account via my debit card, so I will see if there is some way that I can attempt a chargeback. If you had any additional information on how I could go about doing so, I would greatly appreciate it. ... View more

Thank you for the information, but I didn't purchase through Ebay :(. I went on a website called LotionsGalore. Seems like PayPal does more if you do purchase through Ebay, but absolutely nothing if you buy through an actual retalier who accepts PayPal as a form of payment. Thank you though. ... View more