why case closed early???

trinisonz
Contributor
Contributor

 I've been waiting on large refunds that seller said were given but would take time for credit card to process .....but its been over a week so I now go back  to case to ask about delay but it say cases closed?? I still had till 28th to escalate cases if necessary...why are they saying closed...I have not gotten refund yet....what do I do??

 

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