We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Welcome back to the PayPal Community Forums! I'm sorry to hear a recent purchase isn't going quite as planned. I would most certainly recommend opening an Item not Received dispute on that transaction. If you already have and the case has been closed in the merchant's favor, I would recommend reaching out to our Customer Support teams to appeal the case's decision based on the date of delivery.
I hope that helps!
- Jon K
Thank you for that advice. As you can see many of us have tried to contact Paypal. In my case I received the friendly advice to be more careful next time.
This company is from China and not shipping product they sell. and when they do there is no return address availabl to return.
Run from them and until Paypal actually does something to get money back, run from them also.