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paypal email contact??

New Community Member

paypal email contact??

I made a sketchy purchase and paid thru paypal and then created my account. So I have a transaction ID, but it is not showing in my account. I have been unsuccessful in contacting paypal and am looking for at lease an email to send a resolution dispute to. I can't do it on my account because it is not showing the transaction! So frustrating! Don't buy from Bancun Decor. It's a scam!

3 REPLIES 3
Esteemed Advisor

Re: paypal email contact??

@bhinck 


If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
Contributor

Re: paypal email contact??

I am also having difficulty obtaining any information about a sketchy purchase from "BANCUN DECOR". It was to be a Christmas ornament. Did you get anymore information? 

New Community Member

Re: paypal email contact??

I’ve been trying for over a month to get any information from both parties. I made a claim in the Resolution Dept and tried several times sending emails to Bancun but no response. I still haven’t received the ornaments. I’m hoping PayPal handles all the issues with this scam. It’s so rude that people do this.