Hi there,
I opened a dispute for an "Unauthorized transaction" but it turned out to be a misunderstanding. In the recent activity section, the payment status is COMPLETED. When I open the details it says "There is an open dispute associated with this transaction". But when I go to the resolution center it says "Case Closed: Transaction not covered". The money has been retrieved from my bank account and the service provider told me that she is in the negative, that Paypal is holding the payment. I set a message via the help center that is supposed to be answered within 24 hours, but no response. I tried to call but the line is closed due to Covid. I´d like to know where the money is and what´s going on!? Any idea? Thanks!
