claim is 13 days old

[ravevicinity11]

claim still hasn't been resolved. seller didn't respond, so I am waiting for PayPal to do the next thing. when will the next course of action happen. the claim was on June 20th 2018. 

[kernowlass]

@ravevicinity11

Sorry can't help you. You have not shown what country you are in on your profile OR said what country you are in. As Paypal is country specific then we can't advise without knowing that information.

[ravevicinity11]

Sorry about that. I'm from the United States. 

[kernowlass]

@ravevicinity11

Seems to be some delays at the moment as we are getting quite a few posts similar to yours.

So if you haven't been refunded yet...............

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.