Whom is responsible when scammed?!?

knwransk
New Community Member

I purchased from a website whom allows payments via paypal. That was why I trusted this company, because I thought my money is safe with PayPal and Paypal would never do business with scam businesses. Well, I was wrong. I never received a shipment email so I started investigating. I emailed the company's help center (the email was in my order confirmation email) and the email was returned. I tried going to the website. GONE!!! I filed a dispute with PayPal and it was denied due to the company being able to provide a fedex tracking number confirming the delivery. The tracking slip stated it was delivered to a business and it was very vague. Looked fake to me. I filed a claim with FedEx to explain what happened. They also denied stating "the shipper must file all claims as per our contract agreement with them" whatever that means. So what now? Has anybody dealt with this before? This is $180, and I'm not stopping until I get my money back. Scammed by Nguyen <removed> Payment $23.92 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@knwransk 

 


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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