Hi @TiaAshbourne101,
Based on your description alone, you most likely need to change your password, change your security questions, and possibly upload a copy of a valid photo ID in the PayPal Resolution Center as these are usually the steps needed to make sure only the account owner has access to use the PayPal account. If you're experiencing any difficulties uploading the requested information, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
I hope this helps and thank you for joining the Community!
Michelle
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