Unfair Chargeback Fee/Proof of Postage

[worthwow]

Hi !

We had a small sale for £3.99 via ebay. After a few weeks the buyer raised a case saying their account was used without their permission i.e. an unauthorized transaction claim. We sent the proof of postage from the Post Office (showing the house number and post code) to PayPal but they have just emailed "We were unable to verify the postage information you provided."

1) Has anyone else had a post office proof of postage "rejected" ?

2) The buyer was not claiming it wasn't delivered so why would PayPal consider delivery material to this case anyway ?

3) We have also been charged the £14 chargeback fee - this is adding "insult to injury" since we've lost the item, paid for the postage and not got the payment for it - isn't the liability between the financial institute and PayPal ?

Many thanks for any advice in advance.

[sharpiemarker · Accepted solution]

@worthwow 

Please contact customer service to speak with a dispute specialist to appeal decision and bring this to their attention:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook: https://www.facebook.com/PayPalUK

Twitter: @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[Lostcourt]

Did you get it reversed? This chargeback is a joke and unjustified

[Temp20230530BU]

It's not a joke they charge us for their mistakes on top of just making its lose the item, 20 each for two 2.50 items sent to the same person. They asked for 2 for 5 instead of 3 dollars each, they didn't seem like someone using an unauthorised account to me.

[Temp20230530BU]

The only people I can get in the phone are the collections agents who can't do anything.