I am searching Paypal's community forum today for this exact reason. Wondering if others have had the same issue, and it appears they have. I purchased an item on March 9, never received it and filed a dispute in late May. The seller was in China, which I did not realize until after the purchase. I began communicating with the seller soon after to ask for a tracking number. I received one in reply, but it produced no results and they later gave me a second URL website on which to input it. They said it showed delivered on their end and "placed at mailbox," (which is impossible at my residence,) however I could never even determine who the shipping agent was - UPS, FedEx, USPS, etc. They would not tell me the color, size or weight of the package or any other info so that I could ask my neighbors if they had seen it. Then the seller offered to try to ship the item again, a second time. With that one, I tracked the number every day and watched it move from one place to the next, eventually to my city - however, when it was time for it to be dispatched for delivery to my house, it was all of a sudden missing, lost in transit. I have to wonder if it was a fake too. The seller offered me other products in place of it, but I want a full refund. The seller offered a 60% refund which is not satisfactory. I received word on July 5 that Paypal had closed the case, not in my favor. While I presented adequate info from the start, Paypal never once asked me for more information or contacted me for anything else. The online resolution center showed my case as "under review" at Paypal from May 27 to July 5, when they closed it. I honestly don't think they even looked at it. I am attempting to contact customer service and ask for a second review but I am very discouraged by all of the others who have had a similar problem. I will never look at Paypal the same way again!
