Undelivered goods but money taken from pay pal via My bank account

[MT-1949]

Hello , I need help if possible .

12th & 13th March i ordered products to the value of 50.00 via eBay paid by Pay Pal , the money was debited the day after from my bank account. Pay pal agent has said that I need to get in touch with the seller , but I don’t know how to get in touch with the seller , plus e bay says I don’t even have a transaction with them despite my pay pal account documenting the transaction. 

pls help . 

[millieagz]

Hi Mt-1949, What if I didn't receive my item or it's not as advertised? If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Centre. If you purchased the item on eBay, use the eBay Resolution Centre. If you feel the transaction was unauthorised, please visit our Resolution Centre to file an unauthorised transaction dispute. There are 2 kinds of disputes: Item Not Received – You bought something but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. (You might have to pay return shipping costs, but may be eligible for Return Shipping on Us. Activate Return Shipping on Us before filing your dispute to qualify for the benefit.) Working with your seller is usually the fastest way to resolve an issue. It’s easy to work with sellers in the Resolution Centre and most sellers are willing to work with buyer’s to address whatever went wrong. To open a dispute: Go to Resolution Centre. Click Report a Problem. Select the reason for your dispute and click Continue. What's Next? You have 20 days from the date you opened the dispute to resolve it with your seller. If your seller isn't responding or you can't come to a resolution, you can escalate your dispute to a claim. If you escalate your dispute to a claim, PayPal will review the case and decide the outcome. You can manage your dispute in the Resolution Centre by communicating with the seller and providing additional information. I hope this helps. Please leave Kudos / Solutions if I have helped you. Stay safe.

[MT-1949]

That’s all very well in theory, but in practice not as easy. 
i can’t get any info from anyone despite pay pal being paid from my bank . 

[MLGore]

We appreciate you letting us know about this. Due to our current situation regarding the Pandemic mails all over the globe are experiencing delays. You can always login to our website at www.paypal.com and file a Dispute case. Click on Help and tap on the Resolution Center so you can do it via Self Service.

[LiamCaleb1528]

Hi @MT-1949 

I hope all is well. First, I must say, thank you for taking time to use the community forum to be heard as our phone lines are currently closed due to the pandemic coronavirus (covid-19) emergency. Based on what i read you mentioned that you completed a transaction from this merchant and it is indeed being deducted to your funding source, what we can do right now is to help you out and provide further investigation for this, for us to assist you tho you need to:

Go to the Resolution Center.
Click Report a Problem.
Select the reason for your case and click Continue.
For more information, you may also visit the link below:

https://www.paypal.com/us/smarthelp/article/i-didn't-receive-my-item-or-it's-different-than-describe

[millieagz]

You can also check this link to help you file a dispute.


https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...

I hope this helps. Stay safe.

[Tess_08]

Hi MT-1949, Welcome to community forum. Im sorry to hear that you still didn't received the item that you purchased. You can check the details of the merchant, including the merchant's phone number or email address on the transaction log. Please log in to your paypal account, click activity and select the specific tansaction. If the merchant still did not response, You can file a dispute via resolution center. Please click the link below for more information about filing a dispute. https://www.paypal.com/uk/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-go... Thank you.