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Unable to return money after PayPal shut down account due to unable to verify identity

New Community Member

Unable to return money after PayPal shut down account due to unable to verify identity

My grandmother sent me $100 to my PayPal account that I had previously created but hadn't fully set up by completing all the identity verification steps.  Once she told me she sent me the money, I attempted to complete my account setup by uploading a photo of my valid passport but now I am receiving "We are unable to continue offering you services" message when trying to use my PayPal account. So now my grandmother's money is sitting in limbo -- it's sitting in my PayPal account (thus deducted from her bank account) but I have no way to receive the money or return it to her. Unfortunately all paths I've taken to connect to customer service have resulted in a dead end. 

 

Anyone have a similar issue and can advise how I can return the money from my PayPal account to my grandmother? Thanks!!!

2 REPLIES 2
Esteemed Advisor

Re: Unable to return money after PayPal shut down account due to unable to verify identity

@jcmeehanu16 

 

Is it actually showing in your paypal account balance?


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New Community Member

Re: Unable to return money after PayPal shut down account due to unable to verify identity

Yes it shows