We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Phone PayPal and talk to them, I have and the money is being refunded. I have reported them to action fraud and if they think there is a case they can win they will bring in police. Let's hope this happens so they can be stopped for good
I brought a item from them in may 2019 but never received it. I have emailed them and they are refusing to refund the money.
I started a claim with PayPal but they sent them tracking info so paypal have refused to refund me.
After paypal refused to refund me I emailed them again and they sent me the tracking info and it was in another language so I emailed them saying I only speak English, then they sent me an English version but the tracking number did not exist.
They are now telling me my post office has it here but they dont.
I have now reported them to action fraud as they have taken my money and as far as I'm concerned that's theft
with all these complaints about this company why is paypal not doing anything about this. They say it's safe to use paypal but they are letting the customers get ripped off and not looking after us.
I have just phoned paypal and they are refunding my money even though they closed the case.
I am still waiting for action fraud to contact me as to weather or not they have a case against this company but if they do they have informed me that if they do the police will be called in. Let's hope this is the case and we can protect others from this company, I have also told paypal that they need to do more as this company have been ripping off people using them for over a year now
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Also have you activated the below link to help with your shipping costs?