Since 99% of buyers are being scammed
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Fraud
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Just stop buying from these sites. You don't have to buy from them, there's no gun to your head. Stick to shops/brands/merchants you know that are reputable. Don't go creeping around these strange sites you never done heard of. And do research on the shop before buying. If you've shopped around long enough you can tell the Chinese sites a mile away. Be observant. WE are our last line of defense. Anyone can slap together a shop these days.
Returning for a refund is the way PayPal resolves things if it can't be resolved between you and merchant. Can't keep both item and the money. You're not entitled to return shipping costs as the dispute is only for amount you originally paid. PayPal can't force seller to pay for return shipping or issue partial refund, that's all on the seller to offer and commit to.
PayPal has return shipping refund program so return the item before you lose the case:
https://www.paypal.com/webapps/mpp/refunded-returns
Kudos & Solved are greatly appreciated. 🙂
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I have been a PayPal member since 2007.
I am so exasperated with the frustration of dealing with your client Anniescloth or Confidence&Collaboration fashion studio.com and PayPal's ineffective handling of these issues, that I WILL NEVER USE PAYPAL AGAIN.
Today I spend a very long time on the phone talking with CALI and her supervisor JAMES, who could do nothing but repeat PayPal's policies.
The original transaction with Anniescloth was fraudulent, Confidence&Collaboration fashion studio.com colluded in this fraud, and PayPal has not bothered to investigate these practices.
January 20, 2020
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Know how you feel ...
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Nice first lines on page
Just read the fine print where they do nothing for you.
I have to send back to china while item was send from Luxembourg is 65€ instead of 9€to send Luxembourg but nobody cares.(for item that cost 49€)
Just copy past standard line to return just reading over the real problem
Seems all you get is like you say repeat off PayPal's policies.
I think your best chance is to file claim with bank you have card from.Now in that process myself
Good luck
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