We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I open a case against a seller because I didn’t receive the item I purchased. He has now agreed to refund me but only if I close the case first. Am I meant to close the case before he refunds me or is he trying to fool me and not refund me knowing I can’t reopen the case?
Hi, @Michelle3339. The situation you have described can be a challenge to deal with. On the one hand, it's good for buyers and sellers to work together to resolve problems. On the other hand, no one wants to do anything that might jeopardize resolving a situation as best as possible.
If you have any doubt, PayPal recommends leaving the case open, escalating a dispute to a claim (if it hasn't already been escalated) and working with PayPal to sort things out. Please check out https://www.paypal.com/smarthelp/article/can-i-close-a-dispute-or-a-claim-faq1782 for more information.
I hope this is helpful. Thanks for being a part of the PayPal Community!