Seller says I need to cancel dispute to get refund
Tn1111
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Posted on
Sep-01-2021
06:29 AM
Seller took 3 days to respond I ask to cancel within hours , never created shipping label , opened dispute thinking it would rush things along (boy I was wrong ) shouldn't take this long to get my my Money back . Seller also said I need to delete negative feedback to get refund
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Disputes
1 REPLY 1
kernowlass
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Sep-01-2021
09:10 AM
Once you open a dispute you have 'up to' 20 days to escalate to a claim if you and the seller can't resolve things between you.
Then once its a claim there is a minimum of 10 days before paypal makes any decision dependent on the dispute you opened.
This time factor can be put back in busy times or for international sales.
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Kudos / Solution appreciated.
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