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How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
I would have cancelled the payment because I knew immediately I had been on a scam website. PayPal did not have the option for me to cancel.
Therefore it was paid and the case was denied. I am out 96.99
You can't cancel a completed payment that paypal have processed on your behalf.
You can cancel an order with a merchant but then the seller would need to refund you.
“If a payment you sent is pending or unclaimed, it means the recipient hasn’t received or hasn’t accepted the payment yet. A payment will be pending or unclaimed if: It was sent to an email address or phone number that isn’t registered to a verified PayPal account. In this case, you’ll be able to cancel the payment.
However your payment was sent to an email address / phone number that was registered to a verified paypal account and so it went through.
You can't cancel a pending payment unless the person wasn't registered on paypal OR the email address was non existent, neither of which applied to your transaction.
So the only way to cancel was by asking the merchant to cancel and refund OR opening a dispute for non receipt of item OR item received but not as described.