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[jan_marcos]

I dont Have bill under my name thats why I sent the Marriage Contract. I already sent the pic of your email that if I dont have any proof of Billing address you are Allowing Us to send marriage contract instead. Which is I followed the Instructions. pls help thanks

[kernowlass]

@jan_marcos 

You need to contact customer services to resolve any limitation or account issues.
Click help / contact bottom left of Paypal pages for options available for your country.

[PayPal_Drew]

Hi @jan_marcos, 

Yes, calling customer service would be a good starting point. 🙂 

For the Philippines, when we're requesting a document to confirm your address, the general information you can provide is a bank/card statement, utility bill, or phone bill. The easiest option for most customers is to get a bank statement from your local bank. The bank statement needs to have your full name, address, account number, and recent transaction history all on company letterhead. From working with our Philippine customers, I know you don't generally get a statement online. However, most have been successful if they go directly to their bank and request this information. 

I hope this helps! 

Regards, 

Drew