Resolution Centre - how do i add further information about my claim?

[Temp20220217x]

How can I give further information to a case that is currently awaiting a response from the seller? The system doesn't let me add anything more when the claim is with the seller, thereby wasting a lot of time, and if the seller is savvy enough, they can stall the claim deliberately. I returned a parcel to the return address given and it has been returned to me two weeks later as invalid address.

[sharpiemarker]

@Temp20220217x 

3 things you can try:

https://www.paypal.com/il/uploaddoc

Contact customer service:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

If seller is not responding, then escalate within 20 days from date of dispute to ask PayPal to step in and they will ask for more information.

[Temp20220217x]

Hi Cock1882. Many thanks for taking the time tonight. I've gone for the option of sending the files (photos), you don't get much characters to explain what you need to but I couldn't see another way to do this. The most I can do is be open and hope it goes my way, the proof is there now. Thanks again my friend, Keith. PS COYS!! We must get 3 points Sunday please!