Resolution Centre - how do i add further information about my claim?
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How can I give further information to a case that is currently awaiting a response from the seller? The system doesn't let me add anything more when the claim is with the seller, thereby wasting a lot of time, and if the seller is savvy enough, they can stall the claim deliberately. I returned a parcel to the return address given and it has been returned to me two weeks later as invalid address.
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Disputes
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3 things you can try:
https://www.paypal.com/il/uploaddoc
Contact customer service:
Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.
Or via social media:
Facebook (UK): https://www.facebook.com/PayPalUK
Twitter (UK): @paypalUK
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
If seller is not responding, then escalate within 20 days from date of dispute to ask PayPal to step in and they will ask for more information.
Kudos & Solved are greatly appreciated. 🙂
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Hi Cock1882. Many thanks for taking the time tonight. I've gone for the option of sending the files (photos), you don't get much characters to explain what you need to but I couldn't see another way to do this. The most I can do is be open and hope it goes my way, the proof is there now. Thanks again my friend, Keith. PS COYS!! We must get 3 points Sunday please!
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