Refused Payment

[smir18]

I'm an active seller on Depop and sold a rug on the app. For the first time, PayPal withheld my payment which I found strange. Today, I received an email from PayPal saying the following:

As part of our security measures, we regularly screen activity in the
PayPal system.   
 
PayPal is committed to complying with and meeting its global regulatory
obligations. One obligation is to ensure that our customers, merchants, and
partners are also in compliance with applicable laws and regulations, in
their use of PayPal.   
 
PayPal's Compliance Department has reviewed a recent transaction and
identified activity that may be in violation of U.S. regulations.  
 
U.S. regulations currently prohibit the purchase or sale of various goods
and services originating from or being shipped to Iran.  
 
It has come to our attention that you're advertising PayPal as a method of
payment for the sale of goods and services originating from one or more of
the countries listed above. In order to avoid future disruptions to your
account activity, PayPal is requesting you complete the following:   
 
     1. Remove PayPal as a payment option; or 
     2. Segregate your checkout to disallow PayPal as a method of payment
for any goods or services originating from Iran, or
     3. Remove all goods or services originating from Iran from your
website.
 

Any help would be appreciated! 

[sharpiemarker · Accepted solution]

@smir18 

So...is what PayPal saying true? About Iran? If so, comply with the request. PayPal be watchin'.

Doesn't sound like a scam. I mean why would a buyer tell you not to sell to Iran. 🤔

[smir18]

There's a tag on the rug saying it's made in Iran and I just wrote that in my description that's all. I'm not from Iran nor did I buy the rug, it was given to me by someone who visited Iran on holiday. I'm just a seller on Depop who is trying to get rid of unwanted things to make cash. This is so frustrating! Also, I don't understand which documents they want me to upload? 

[sharpiemarker]

@smir18 

I don't see any mention about submitting documents in the PayPal email to you but for you to:

  1. Remove PayPal as a payment option; or 
  2. Segregate your checkout to disallow PayPal as a method of payment for any goods or services originating from Iran, or
  3. Remove all goods or services originating from Iran from your website.
 

Contact customer service for assistance in regards to that payment on hold and what documents you have to submit, if any:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Say "Live Agent" to the automated recording.

Or private messaging via social media:

Facebook: https://www.facebook.com/PayPalUK

Twitter: @paypalUK