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Refund not received, unauthorized pending payment still subtracted funds.

New Community Member

Refund not received, unauthorized pending payment still subtracted funds.

I have two complaints, and both of them seem to be unsolveable by the helpbot algorithms. 

My account was hacked, and two purchases were made during that time. The first one, I complained about immediately, and PayPal acknowledged that it was an unauthorized payment - now the site claims that it it has issued a refund, but I have not received the refund. I can't file a complaint about that to PayPal because they say the refund has been issued - despite the fact that I still haven't received the money.

 

The second complaint is that there is a pending payment that requires authorization. I did not give authorization, but the funds were deducted from my bank account regardless. In the meanwhile, I cannot seem to cancel or complain about the pending payment because PayPal won't let me file a report on a pending payment.