Refund item that was not as described

Everton3690
New Community Member

I bought I item that was advertised in Facebook when arrive was not the same as described its already one week I'm talking to the seller I want refund but he wants I pay for postage I don't wanna pay cause wasn't my mistake the advertised is lie, I'm tired talking I want refund what should I do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Everton3690

 

Your best bet is to read up on paypal buyer protection before you start buying so you know what is and what is not offered.
In the event of a dispute you nearly always have to return the item back to the seller so you bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




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