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No, there is no appeal process. I was denied as well because I refused to spend $25 to send this to Hong Kong, which is probably fake, too. I spoke to customer service (what a waste - Indians and Mexicans who follow a script and even told me that they do not have any supervisors! and refuse to give you a corporate phone number) and they said they would email the company and ask them to reimburse me as a courtesy. I said to them - do you really think you're going to get a reply? They didn't reply to requests to return this, and since it is a scam, they are not going to. Why waste money to return this when the company won't do anything about it?
I am not happy with Paypal, I am still awaiting my refund from them and Why would they allow that company to continu selling or processing money when they know this is a big scam ???
Keep fighting. It took a few weeks, and I had to submit an Internet Crime Report, but I got my FULL refund today for 5 quilts I purchased that were supposed to arrive for Christmas off Amelia's Quilt website ( https://ameliaquilt.com/ ). I did some research and there are HUNDREDS of people that got scammed. Just google it. It's crazy. News sites have even done stories on it. But if you persist you will get your refund. I did not get mad at PayPal either. I kept a cool head and just stuck to the details.