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On 11/16, I purchased 3 quilts from Emma Cotton (Ecrafta, Printabel Company Limited, whatever). Then I started seeing on Facebook that it is a scam. I also tried their website/s. DO NOT EXIST. I was able to email Printabel Company Limited today via their email address in PayPal. I have asked for status of my order. I also opened a complaint via PayPay's Resolution Center. Now waiting to see if Printabel responds. I am so upset.
I've been emailing them nonstop and getting no response, only auto-replies. There is no website anymore, my tracking email gives me broken links.
I tried disputing with Paypal, they refused the dispute.
How to continue this?
AS LONG AS YOU DIDN'T PAY WITH THE FRIENDS / FAMILY OPTION THEN YOU SHOULD HAVE BUYER PROTECTION SO...............
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
The address of this company is fraudulent. I think the webpage has been taken down as well. there is another one, I think Ricky's quilts as well....seems to be a common scam and I trust Paypal will retrieve the money. I have made a complaint and they are looking into it.