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Paypal's entire dispute claim system is automated. No human being looks at these disputes. If it doesn't follow the rules they have set up, your case is denied. What that means is the seller only has to send a reply - it does not matter what they reply, only that they reply and then you are denied. My case does not even show any replies and I was denied. You call customer service, you get India or Mexico. Ask for a supervisor and they just transfer you to another agent in the room. I got one to admit that there are no supervisors. They are not allowed to give out any phone numbers to headquarters - actually what they say is that headquarters does not have phones! Can you believe that!
I set up a dispute through my bank. These **bleep**ers at Paypal are not getting away with this **bleep**. They have a guarantee policy, then they are goddamn going to follow it. Yes, they enable the fraud. And they don't give a **bleep**. Another company that has gotten too big for it's britches and doesn't give a **bleep** about their customers. I'm done with Paypal after this. If I buy anything, I will find another service to pay for the items.
I would love to be done with PayPal as well but I don't know which one would be better. If anyone here could put ideas out there for those of us that have gone through h*ll and got nowhere. Love alternatives if there are any out there.
Same here. I don't understand how PayPal does not see this happening? It's very frustrating. This scammer knows exactly what to do, so we don't get our money back, and so they have enough time to get away with it. I've seen almost 300 reviews on other sites saying the same thing everyone in PayPal is saying. I wish I used my credit card, at least then I would have had my money refunded to me quicker.