Hi @Bmate0227
Sorry that you're having trouble with your purchase. Thank you for your patience. Though our response times may be delayed, be assured we’re here.
If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute.
Working with your seller can be the quickest way to resolve an issue. You can locate your seller's contact information on the transaction details page. They may be able to issue a refund to you or help with a return.
If you've tried working with your seller, but still need to file a dispute, here's how:
- Go to the Resolution Center.
- Click Report a Problem.
- Select the reason for your case and click Continue.
*The Resolution Center is not currently available on the PayPal mobile app.
You have 20 days from the date you opened the dispute to resolve it with your seller. If your seller isn't responding or you can't come to a resolution, you can escalate the dispute to a claim. If you escalate your dispute, PayPal will review it and decide the outcome. If we need additional information from you, or need you to take action, we will email you. You can check the status of your dispute at any time in the Resolution Center.
You can manage your dispute in the Resolution Center by communicating with the seller and providing additional information.
You can also open this link for related topics and more information:
https://www.paypal.com/us/smarthelp/article/i-didn't-receive-my-item-or-it's-different-than-describe...
Hope this helps. Please stay safe.
